Assistant Operations Manager

The Assistant Manager is responsible for supporting the daily operations of Uncle Sam Boat Tours by ensuring exceptional customer service, maintaining company standards, supervising employees, and assisting with all aspects of business operations. This position serves as a leader on duty, helping to ensure the safe, efficient, and profitable operation of the company while fostering a positive work environment.

The Assistant Manager is expected to lead by example, solve problems independently, make sound decisions under pressure, and represent the company professionally at all times.

Essential Duties & ResponsibilitiesLeadership

• Supervise and support all employees during assigned shifts.
• Lead by example through professionalism, teamwork, and a positive attitude.
• Coach, mentor, and train new and existing employees.
• Address employee concerns and performance issues promptly.
• Enforce company policies, Coast Guard regulations, safety procedures, and operational standards.
• Assist with employee evaluations and disciplinary actions.

Daily Operations

• Open and close facilities according to company procedures.
• Ensure all vessels, docks, ticket booths, concessions, parking areas, and public spaces are operating efficiently.
• Monitor staffing levels and make adjustments as operational needs change.
• Coordinate with captains, deckhands, ticket booth staff, parking attendants, concession staff, and maintenance personnel.
• Handle unexpected operational issues quickly and professionally.
• Maintain smooth passenger flow during boarding and disembarking.

Customer Service

• Resolve customer complaints professionally.
• Assist guests with questions and special requests.
• Ensure every guest receives outstanding service.
• Handle difficult situations calmly and respectfully.

Safety & Compliance

• Promote a strong culture of safety.
• Ensure compliance with all Coast Guard regulations and company safety policies.
• Assist during emergencies and coordinate response efforts.
• Complete incident reports when necessary.
• Verify that employees are following proper safety procedures.

Financial Responsibilities

• Assist with cash handling procedures.
• Verify cash drawers and deposits.
• Monitor concession sales and inventory.
• Assist with inventory counts and ordering supplies.
• Help reduce waste and control operating costs.

Scheduling & Staffing

• Assist with employee scheduling.
• Monitor attendance and punctuality.
• Coordinate shift coverage when staffing shortages occur.
• Approve or deny breaks based on operational needs.
• Help ensure adequate staffing for all vessels and departments.

Facility & Equipment

• Conduct regular inspections of facilities and vessels.
• Ensure cleanliness standards are maintained.
• Report maintenance issues immediately.
• Verify equipment is operating properly.

Administrative Duties

• Complete daily reports.
• Maintain accurate operational records.
• Assist with payroll information and employee documentation.
• Communicate important operational updates to management.
• Attend management meetings as required.

Qualifications

• Previous supervisory or management experience preferred.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills.
• Ability to solve problems independently.
• Ability to remain calm under pressure.
• Basic computer skills.
• Reliable transportation.
• Ability to work weekends, holidays, evenings, and overtime as needed.

Physical Requirements

The Assistant Manager must be able to:

• Walk and stand for extended periods.
• Lift up to 50 pounds.
• Work indoors and outdoors in varying weather conditions.
• Navigate docks, gangways, stairways, and vessels safely.
• Respond quickly during emergency situations.

Performance Expectations

The Assistant Manager is expected to:

• Demonstrate professionalism at all times.
• Maintain confidentiality.
• Arrive on time and prepared for every shift.
• Make decisions that support company goals.
• Hold employees accountable fairly and consistently.
• Communicate effectively with management and staff.
• Foster teamwork and a positive workplace culture.
• Continuously look for ways to improve operations.
• Protect company assets and reputation.
• Support company profitability through efficient operations and exceptional guest service.

Success in This Position

A successful Assistant Manager consistently:

• Leads with integrity.
• Makes sound decisions independently.
• Maintains a safe work environment.
• Earns the respect of employees through fairness and consistency.
• Provides exceptional customer service.
• Maintains high operational standards.
• Supports company goals and management decisions.
• Helps create a positive experience for both guests and employees.

Pay: From $22.00 per hour

Work Location: In person

Salary : $22