What are the responsibilities and job description for the Customer Service Representative, Urgent Care Clinic position at UNC Health?
Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary
The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.
Responsibilities
Required
Other information:
Job Details
Legal Employer: Pardee - UCC
Entity: Pardee UNC Health Care
Organization Unit: Urgent Care Center Mills River
Work Type: Full Time
Standard Hours Per Week: 36.00
Work Assignment Type: Onsite
Work Schedule: Rotating
Location of Job: PARDMILLSRVR
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary
The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.
Responsibilities
- Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
- Greets and provides assistance to all visitors and patients, promoting a
- Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
- Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters
- Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt
- Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.
Required
Other information:
- High school diploma or equivalent required
- Minimum of 1 year prior experience in a medical office or health care setting .
- Medical Terminology training or work experience.
Job Details
Legal Employer: Pardee - UCC
Entity: Pardee UNC Health Care
Organization Unit: Urgent Care Center Mills River
Work Type: Full Time
Standard Hours Per Week: 36.00
Work Assignment Type: Onsite
Work Schedule: Rotating
Location of Job: PARDMILLSRVR
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.