What are the responsibilities and job description for the Customer Service Representative, Physician Practice position at UNC Health?
Description
Job Summary
The Customer Service Representative performs clinic, clerical tasks, such as registering patients, communication financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.
Responsibilities And Scope
Required:
Job Summary
The Customer Service Representative performs clinic, clerical tasks, such as registering patients, communication financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.
Responsibilities And Scope
- Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
- Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for a patient’s visit to the office.
- Ability to remain in seated position for extended periods of time, with routine breaks
- Provides general clerical support functions to ensure efficient utilization of time, by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
- Collections and counts cash receipts and daily deposits. Ensures balanced cash and drawer daily
- Maintain order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning
- Ability to work onsite and travel in a reliable vehicle between assigned locations with predicable, reliable and prompt attendance.
Required:
- High School diploma or equivalent
- Driver’s license and access to transportation
- Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency