Admissions Representative

Position Overview

The Admit Representative is responsible for managing the patient admission process, including obtaining necessary precertification information for all admissions (outpatient/inpatient). This role requires strong communication and organizational skills to ensure a seamless experience for patients, families, and healthcare staff. The Admit Representative adheres to ARHS policies, regulatory standards, and ethical guidelines while contributing to patient safety, quality, and overall experience.

Compensation is commensurate upon education, experience, certification, and internal equity. Hiring compensation range starts from $15.50 per hour.

The Perks and Benefits

• Collaborative environment: Work alongside dedicated healthcare professionals passionate about delivering high-quality care.
• Professional development: We offer ongoing training, tuition reimbursement, and participation in our Career Pathways Program.
• Impactful work: Ensure patient safety and contribute to positive health outcomes.
• Location perks: Boone, NC, offers outdoor activities, shopping, dining, breweries, and cultural attractions.
• Top-tier community: Boone boasts a top-rated public school system and is home to Appalachian State University.
• Compensation is commensurate upon education & experience - range is $15.50 per hour or more. Benefits begin the first of the month following 60 days of employment from the new hire orientation date. This position is non-exempt and includes shift differentials for qualified shifts.
• Comprehensive benefits package including health, dental, and vision insurance, as well as HSA.
• Supplemental insurance covering short- and long-term disability, accident, life, hospital indemnity, critical illness, identity theft protection, and legal assistance.
• Student loan refinancing and tuition reimbursement for qualifying employees.
• 403(b) retirement plan with employer match.
• Paid time off (PTO): Front-loaded for the first year, with a cash-out option available for qualifying employees.
• Paid parental leave: Two weeks of paid leave within the first six months of birth/adoption.
• Employee wellness program - Love Your Life: Award-winning voluntary wellness program with incentives.
• Employee to Employee (E2E) program: A voluntary, employee-funded assistance program.
• Additional employee perks: Discounts for Dollywood, Biltmore, Tweetsie Railroad, and more.
• Take a virtual tour of our new Schaefer Family Patient Care Tower [here].

Key Responsibilities

• Process patient admissions, ensuring accuracy in demographic and insurance information.
• Obtain and verify necessary precertification and authorization for inpatient and outpatient admissions.
• Maintain patient confidentiality and compliance with HIPAA regulations.
• Effectively communicate with patients, families, physicians, and healthcare staff.
• Utilize computer systems to enter and update patient records efficiently.
• Provide exceptional customer service to patients, families, and visitors.

Position Requirements

Minimum Education

• High School Diploma or GED required.

Experience

• 3-6 months of prior experience in a medical or office setting preferred.

Required Registration/License/Certification

• N/A.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Ability to demonstrate exceptional customer service to patients, families, staff, and physicians.
• Proficiency in typing, word processing, and computer systems.
• Strong organizational and multitasking skills to manage multiple responsibilities.
• Ability to maintain professionalism and confidentiality in sensitive situations.

Physical Demands

• Prolonged sitting with occasional standing and walking.
• Frequent bending, squatting, twisting, and reaching.
• Ability to lift, carry, push, and/or pull > 30 lbs infrequently per shift.
• Frequent hand, finger, and wrist repetition with moderate dexterity.
• Ability to see clearly at 20 inches or less for data entry tasks.

Working Conditions

• Exposure to bloodborne diseases and hazards from electrical/mechanical equipment.
• Frequent exposure to odorous chemicals, specimens, and unpleasant elements (accidents, injuries, slippery surfaces).
• Subject to irregular hours including days, evenings, nights, weekends, and holidays.
• Continuous sitting > 8 hours per shift, with episodes of standing/walking > 4 hours per shift.
• Frequent verbal communication and reading/writing tasks > 8 hours per day.

About UNC Health Appalachian

UNC Health Appalachian, the leader in High Country healthcare, consists of three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. We are committed to improving health, enhancing quality of life, and making life better for our community.

About UNC Health

UNC Health is a state entity affiliated with the University of North Carolina system, operating 14 hospitals, 18 hospital campuses, and over 500 clinics. Over the past three years, UNC Health has provided $400 million in uncompensated or charity care to North Carolina residents.

UNC Health Appalachian values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome applications from all backgrounds and are committed to a fair and inclusive hiring process.

Employment at UNC Health Appalachian is contingent upon the successful completion of a background check and drug screening. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.

#IND456

Salary : $16