What are the responsibilities and job description for the Operations Coordinator position at UNC Charlotte?
General Information
Position Number
STMP15
Working Title
Operations Coordinator
Division
Student Affairs
Department
Student Union Activities & Rec (Adm)
Work Unit
Student Union
Work Location
Student Union
Vacancy Open To
All Candidates
Position Designation
Non-Student Temporary
Employment Type
Temporary - Full-time
Hours per week
40
Work Schedule
Flexible schedule based on operational event needs, focused on afternoons, evenings and weekends Tuesday – Saturday. Typical shift times are between 12pm – 8pm and adjust as required based on event needs.
Pay Rate
$20.00-$22.00
Minimum Experience/Education
- Bachelor’s degree; or equivalent combination of training and experience.
- Demonstrated experience in operations, event management, or AV/technical services.
- Strong interpersonal and communication skills with proven ability to deliver excellent customer service.
- Ability to work flexible hours, including evenings and weekends
Departmental Preferred Experience, Skills, Training/Education:
- Experience in higher education, student unions, or event venue management.
- Hands-on experience with AV systems (sound, projection, lighting).
- Demonstrated ability to manage and develop student staff.
- Ability to lift up to 50 lbs. and work in varied indoor/outdoor environments.
- Operations Coordination & Program Management: Ability to oversee event logistics, facilities, and student programs.
- Managing Work & Performance: Ability to lead and mentor student staff, provide direction, and assess outcomes.
- Decision Making & Problem Solving: Ability to resolve event and technical issues effectively.
- Customer Service: Commitment to high-level service for students, staff, faculty, and external guests
Duties and Responsibilities
Operations Coordination (Primary):
- Oversee evening and weekend building operations, ensuring safe, efficient, and customer-focused service.
- Coordinate and support events in key venues such as the Union Theater, multipurpose room, McKnight Hall, and Lucas Room.
- Administer event logistics, including scheduling, client communication, room setups, and risk management.
- Collaborate with Reservations, Facilities, AV/Tech Services, and Administration teams to ensure excellent event execution.
- Manage student employees (20–30), including hiring, training, scheduling, supervision, evaluation, and recognition.
- Support Student Centers programs (e.g., Poster Sale, recreational programs, special events).
- Serve as advisor or support to committees/programs as assigned, promoting student development principles.
- Maintain inventory and oversee operational equipment and supplies.
- Act as an “essential employee” during inclement weather to support building operations.
- Manage and oversee the operation of the campus movie theater program, including scheduling, coordinating, and publicizing film showings.
Audio Visual & Technical Support (Secondary):
- Provide event-based AV support, including setup, operation, and troubleshooting of technical equipment.
- Collaborate with Assistant Director of AV & Technical Services to maintain AV inventory and preventive maintenance.
- Serve as on-site AV support for major events (e.g., Chancellor-related events, Homecoming).
Other Work/Responsibilities
Necessary Licenses or Certifications
Proposed Hire Date
Contact Information
Expected Length of Assignment
11 months
Posting Open Date
11/17/2025
Posting Close Date
11/30/2025
Special Notes to Applicants
- Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker’s Compensation provisions.
However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions or designated as variable hour worker – i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan and will be notified of instructions.
*Special Notes Regarding Eligibility for the High Deductible Health Plan
- Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75 (cumulative of all jobs) or measured full-time, offered the high deductible health insurance
- Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance
https://hr.charlotte.edu/benefits/benefit-plans/health-insurance
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