What are the responsibilities and job description for the CHS Front Desk Night Agent position at Umpqua Hospitality LLC?
Description
J o i n t h e U I D C f a m i l y !
Why Work at UIDC?
As an applicant of the Umpqua Indian Development Corporation (UIDC), you’re stepping into a world full of opportunity! Here, you’re not just choosing a job, you’re joining a company where your growth, your goals, and your future truly matter. At UIDC, you’ll be part of something special: a supportive team that celebrates your success, helps you build new skills, and champions your development every step of the way. With a wide range of career paths, top-tier training, and real opportunities to advance, UIDC is a place where you can grow and thrive.
The Position:
Responsible for providing exceptional guest service to all resort guests. Handles registration, assigning rooms, check out, and close of day functions including posting room and tax charges reconciling and running required reports. Duties include but are not limited to:
- Upholds the resort commitment to exceptional guest service.
- Is familiar with and can perform all the duties and responsibilities of the reservation agent and front office receptionist.
- Completes guest transactions by processing payments in cash or credit card.
- Demonstrates working relationship and communication skills conducive to a professional and friendly work environment with all departments.
- Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
The Benefits:
We offer a competitive salary and a benefits package designed to support you both at work and at home, including:
- Comprehensive medical, dental, vision, and Rx coverage
- Generous Paid Time Off to recharge and enjoy life
- 401k with up to a 3.5% employer match to secure your future
- 20¢ per gallon fuel discounts to keep you moving
- Direct Pay (Payday Advance)
Requirements
- High School Diploma or GED Certificate required.
- Must have experience as a Front Desk Reception and/or Night Auditor in the Hospitality Industry required.
- Experience with Opera preferred.
- Excellent organizational, verbal, interpersonal, and guest relations skills.
- Must be able to work the late (graveyard) shift.
- Intermediate computer skills in Microsoft Word, Excel and Outlook.
- Able to read and comprehend written instructions.
- Strong clerical and administrative experience.
- Ability to handle multiple priorities and tasks at once.
- 21 years of age or older.
Are you ready to be part of something extraordinary? Apply now and join a team that’s as passionate about your success as you are. At UIDC, every day brings a new opportunity to grow, have fun, and make a difference!