Service Support Associate

Build your skills. Support a great team. Make a difference.

Are you organized, dependable, comfortable with technology, and someone who takes pride in doing accurate work? Advanced Assembly is looking for a Service Support Associate to support daily operations within our Service Department.

This is a varied position that combines computer-based administrative work with hands-on product support. You'll help keep products and information moving through the department while contributing to the quality and accuracy of our work.

What you'll do

• Enter and maintain accurate product information, including serial numbers and other records, in department systems.
• Support the receipt, processing, and tracking of returned products.
• Assist with product handling, testing, packaging, and preparation for shipment.
• Use Microsoft Office applications and business systems to maintain information and support department operations.
• Organize assigned work, manage competing priorities, and follow established procedures.
• Communicate with coworkers and supervisors regarding questions, discrepancies, and work progress.
• Identify opportunities to improve organization, accuracy, and department processes.

What we're looking for

• Strong attention to detail and pride in producing accurate work.
• Comfortable using computers and learning workplace technology, including Excel, Outlook, and Teams.
• Ability to understand instructions and communicate effectively in English, both verbally and in writing, for work-related responsibilities.
• Dependable, organized, and able to manage assigned tasks with increasing independence.
• A proactive, team-oriented approach and willingness to learn.
• Comfortable working in a role that includes both desk-based tasks and movement throughout a production facility.

Experience that would be helpful

• Previous experience with data entry, spreadsheets, databases, or ERP/business systems.
• Experience in manufacturing, product service, receiving, inventory, or shipping environments.
• Familiarity with quality procedures, product testing, or electronic equipment.

Training and growth opportunities

You'll receive hands-on training and support as you learn the department's processes. As you become proficient, you'll have the opportunity to take ownership of your responsibilities and manage your work independently.

We value employees who are interested in developing their skills and growing with the company. Opportunities may be available within the department, including coordinator or team lead responsibilities, as well as in other areas of the organization.

Schedule and compensation

• Full-time or part-time opportunity, with a minimum of 30 hours per week.
• Monday–Friday schedule, established within department operating hours of approximately 5:30 AM–5:00 PM.
• Availability during core hours, generally 8:00 AM–4:30 PM, is strongly preferred.
• Compensation: $20.00 - $22.00 per hour.

Work environment

This position is based in an office environment within a production facility. Some responsibilities involve moving between workstations and production areas, where required safety equipment will be provided. Ergonomic workstations and equipment are available to support employees throughout the workday.

Interested?

If you're dependable, detail-oriented, comfortable with technology, and interested in learning and growing with a team, we'd like to hear from you. Apply today!

Advanced Assembly, Inc. Is an Equal Opportunity Employer.

Since 1978, Ultratec has been working to make telephone access more convenient and reliable for people with hearing loss. Today, our equipment is recognized worldwide as the standard for excellence in text telecommunications. If it’s important to you to empower others and help provide independence, we invite you to explore our career opportunities.