What are the responsibilities and job description for the Enterprise IT Service Desk Supervisor position at Ultratec, Inc.?
Ultratec is looking for a hands-on IT professional who enjoys helping people and leading others. As our Service Desk Supervisor, you’ll guide the daily work of our support team, assist with technical troubleshooting, and help create a smooth IT experience for employees across the company.
This is a great role for someone with solid IT support experience who also enjoys coaching others, organizing workflow, and improving processes.
In this role, you will:
We’re looking for someone who:
This on-site, Monday-Friday role offers great teamwork, steady work hours, and opportunities to contribute to meaningful projects.
EOE.
This is a great role for someone with solid IT support experience who also enjoys coaching others, organizing workflow, and improving processes.
In this role, you will:
- Support and guide service desk technicians.
- Troubleshoot hardware, software, and connectivity issues.
- Oversee ticket management and documentation.
- Work closely with our networking and infrastructure teams.
- Participate in training, hiring, and team development.
We’re looking for someone who:
- Has several years of IT support experience.
- Has experience leading or mentoring others.
- Communicates clearly and enjoys team collaboration.
- Can balance technical work with daily leadership responsibilities.
This on-site, Monday-Friday role offers great teamwork, steady work hours, and opportunities to contribute to meaningful projects.
EOE.