What are the responsibilities and job description for the Field Service Technician position at UltraSource LLC?
Company Background: Since our founding in 1883, UltraSource has served the processing and packaging equipment needs of thousands of companies worldwide in the meat, poultry, seafood, and dairy industries. Our comprehensive offering includes hundreds of products that enable us to custom tailor equipment solutions that meet the production line objectives, labor goals, budget constraints and brand image of our customers.
UltraSource's quality program ensures our products are engineered and produced to meet or exceed our customers' requirements. Reliability, maintainability, and safety are at the forefront of our engineering strategy and support to our dedication to quality.
Summary: Provide technical support for equipment in-house and at customer locations including installation, training, repair and customer support.
Essential Duties and Responsibilities:
Must be able to fulfill all essential job functions in a consistent state of alertness and in a safe manner. While performing the duties of this job, the employee is regularly required to sit, use hands to feel and manipulate, and requires the ability to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. Due to the travel functions of this position, you are also subject to extreme temperature changes such as those found in warehouses, meat lockers, etc. The noise level in the work environment is usually moderate.
UltraSource's quality program ensures our products are engineered and produced to meet or exceed our customers' requirements. Reliability, maintainability, and safety are at the forefront of our engineering strategy and support to our dedication to quality.
Summary: Provide technical support for equipment in-house and at customer locations including installation, training, repair and customer support.
Essential Duties and Responsibilities:
- Performs installations of all product lines at customer's facility to ensure full functionality according to specifications.
- Investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties.
- Coordinate problem resolution with engineering, manufacturing, and other personnel.
- Maintains accurate records of performance reports, expenses, billable hours, and trip reports. Documents cases in CRM database in a timely fashion.
- Provides a communication link between the customer and the company to help ensure that technical support and effective service is provided to the customer.
- Must be able to travel up to 70% of the time, often for multiple consecutive weeks at the customer's site.
- Certification from college or technical school; or a minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
- Vocational training or apprenticeships in electrical and mechanical skills (specifically schematics and wiring diagrams), industrial control systems, PLC relay logic and 3 phase motors preferred.
- HVAC certification or experience preferred.
- CRM software and MS Office (Word, Excel, Outlook, Forms, Teams)
- Bi-lingual/Spanish capabilities a plus, but not required.
Must be able to fulfill all essential job functions in a consistent state of alertness and in a safe manner. While performing the duties of this job, the employee is regularly required to sit, use hands to feel and manipulate, and requires the ability to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. Due to the travel functions of this position, you are also subject to extreme temperature changes such as those found in warehouses, meat lockers, etc. The noise level in the work environment is usually moderate.