Member Experience Coordinator (Nonprofit industry)

We're looking for a proactive and detail-driven Member Experience Specialist to support our growing member base. This role is key to ensuring a positive and seamless experience for members by handling inquiries, managing transactions, and assisting with training seminars and event logistics. The ideal candidate is a clear communicator, highly organized, and thrives in a team-oriented environment.

Primary Responsibilities:

• Deliver timely, courteous, and accurate responses to member inquiries via phone, email, and chat.
• Identify member needs and provide effective, solution-oriented support.
• Process membership applications, renewals, product orders, and subscriptions.
• Conduct regular outreach to members to encourage timely renewals.
• Maintain accurate and up-to-date member records and account details.
• Provide guidance on membership benefits, events, publications, and available resources.
• Handle event-related tasks including registrations, transfers, payments, refunds, and issuing confirmations and invoices.
• Prepare materials for events (e.g., name badges), archive event data, and follow up on outstanding payments.
• Coordinate with internal teams to ensure accurate financial tracking and reporting

Qualifications:

• 3-5 years of experience in customer service or a related office role
• Strong proficiency in Microsoft Office
• Post-secondary education - preferred, not required
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple priorities

Additional Info:

• Pay range: $21-24/hr
• Schedule: M-F standard business hours around 8am - 5pm
• Location: 100% Onsite in Eden Prairie

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.