Customer Support Specialist (Direct Hire)

🚀 Now Hiring: Customer Support Specialist

A growing company in the environmental and outdoor solutions space is looking for a Field / Customer Support Specialist to join our customer support team. If you enjoy helping customers, working with innovative products, and being part of a collaborative environment, this could be a great fit.

• Serve as the first point of contact for customer and field service inquiries
• Support customers via phone, email, chat/text, and digital platforms
• Learn the product and troubleshoot technical issues
• Provide clear, accurate information about products and services
• Document interactions and track issues using CRM tools
• Escalate and follow through on urgent or complex customer needs
• Collaborate with internal teams to ensure timely resolution
• Identify trends in customer feedback and suggest improvements
• Assist with training, projects, and ongoing process improvements
  
  

• 1 year of customer service or technical support experience in an office setting
• High school diploma or GED
• Strong technical aptitude (CRM tools, MS Office, Zoom; Salesforce a plus)
• Excellent phone and communication skills
• Ability to multitask and manage priorities effectively
• Problem-solver with a customer-first mindset
• Spanish bilingual skills are a plus
• Experience in landscaping, irrigation, or related industries is a bonus
  
  

💰 $22-24/hour

🕗 Monday-Friday, 8:00am-5:00pm

📍 100% in-office (Edina, MN)

🏡 Occasional remote Saturday shifts (rotational)

This is a Direct Hire role - you'll be hired directly as a full-time employee with payroll and benefits from day one.

⚠ Seasonal Note: Due to the nature of the industry, winter months can be slower. In the past, there have been occasional furloughs during these periods, but there have also been seasons with no furloughs at all.

✔ Medical & dental insurance

✔ PTO

✔ 401(k)

✔ Supportive team environment in a growing company

👉 Interested or know someone who might be? Apply here or message me directly.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.