Sr Manager Customer Strategy

OVERVIEW

Experience the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our Marketing team is applying the latest technologies to personalize the buying experience of true beauty enthusiasts—in ways that surprise and delight. Building love and loyalty, one communication, one experience, one brilliant idea at a time. We represent the perfect blend of strategy and creativity. Of tactics and analytics. To make Ulta Beauty a brand guests will advocate for. Growing share of heart. Delivering with disciplined consistency. Whether your deepest passion is for design or content, strategy or data, or some combination of all things marketing, Ulta Beauty will provide significant latitude to explore your talents and passions, with opportunities to stretch and deepen, to grow and build. Truly, the possibilities are beautiful.

Use your skills, experience, and talents to be part of something BEAUTIFUL! It’s a great time to be a part of creating the future of Marketing at Ulta Beauty. In this role, you will be a key marketing leader, advancing our enterprise customer centricity, strategies and growth.

 

Reporting to the Senior Director, Growth Marketing, the Senior Manager, Customer Strategy is responsible for generating a deep understanding of customer behavior and motivations, business performance, and learnings fueled by insights flywheel. To be successful, this leader will influence initiatives and activations that deepen customer loyalty and drive value.

 

The ideal candidate is a strategic customer marketer with a proven ability to foster relationships, drive performance, and align cross-functional teams toward shared goals. The Senior Manager will partner with Analytics, Insights, Finance, and other cross-functional teams to drive customer lens and growth.

 

This individual must be a strong customer strategist who embraces the art and science of customer insights and marketing. The Senior Manager, Customer Strategy has an inclusive and collaborative leadership style with an entrepreneurial mindset.

 

YOU'LL ACCOMPLISH THESE GOASL BY:

 

• Developing a deep understanding of customer behaviors and motivations, and socializing business performance in customer terms with key leaders and stakeholders
• Identifying customer trends, risks, and opportunities, and making relevant recommendations
• Leading the development and execution of customer-centric objectives and strategies
• Partnering with Analytics and Insights on flywheel input and prioritization to guide customer hypotheses​
• Serving as go-to Customer Marketing contact by advocating for and providing customer perspective in enterprise business cases and initiatives​
• Building cross-functional customer roadmap, identifying and influencing opportunities to drive growth and deepen loyalty​
• Leading Manager, Customer Opportunities & Activation and overseeing their end-to-end leadership of activations and lifecycle marketing to support customer objectives
• Maintaining knowledge of consumer and cultural trends, key retail and industry best practices, competitive landscape, and internal operational processes
• Cultivating a collaborative work environment and cross-functional partnerships to ensure coordination and cohesive strategies
• Be a thought leader; motivate, inspire, and mentor others

 

 

THE ESSENTIALS FOR SUCCESS:

• 8 years customer strategy and marketing experience
• Demonstrated success driving customer value through leadership of multi-functional initiatives and marketing activations
• A big picture strategic thinker with the ability to understand and action complex data
• Organized "doer" with data-driven mentality, bias towards action, growth mindset, and attention to detail
• Strong experience managing through ambiguity, with proactive problem-solving skills, to move planning forward in a fast-paced environment
• Proven ability to lead, coach, and develop a team, as well as build relationships, lead through influence and deliver results in a highly collaborative setting
• Honed verbal and written communication skills, with confidence presenting in various forums, including leadership level
• Bachelor’s degree in business, marketing, or related field
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The pay range for this position is $119,300.00 - $150,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Salary : $119,300 - $150,000