Parcel Claims Analyst

OVERVIEW

Imagine. With over 1,400 stores throughout the U.S. and a thriving supply chain network, there has never been a greater need for people of high initiative, of big-picture thinking, and adaptability to share in our journey. At Ulta Beauty, we have greater ambitions. Growing what works. Iterating in areas that have promise. Creating new offerings for industry advantage.

 

In all of this is the opportunity to experience real impact, to effectuate change, to give wings to a spirit of creativity and entrepreneurism. Because the challenges are multi-faceted and ever-changing. But for those inspired by real-world demands that press and stretch, that call for new and smarter ideas, that require heavy doses of trust and respect, Ulta Beauty encourages you to imagine with us.

THE IMPACT YOU CAN HAVE:

The Parcel Claims Analyst is responsible for overseeing the end-to-end parcel claims process, with a focus on automation, validation, and performance improvement. This role supports outbound parcel shipments across multiple carriers and ensures that all claims impacting the $1–2M annual financial exposure are accurately processed, monitored, and escalated as needed. The Parcel Claims Analyst manages automated claims workflows, investigates denials, validates key metrics, and provides reporting and insights to drive resolution and recovery.

In addition to claims oversight, this role plays a critical part in identifying process inefficiencies, recommending and implementing improvements, and supporting data integrity across systems and dashboards. This individual partners closely with carriers, vendors, DCs, and cross-functional teams to troubleshoot operational gaps, enforce compliance with agreements, and enhance claims performance outcomes.

YOU'LL ACCOMPLISH THESE GOALS BY::

• Manage end to end life cycle of freight claims from identifying potential claim through reimbursement
• Monitor automated claims processing
• Investigate and resolve exceptions
• Manage denied and disputed claims
• Track claims statis and recovery outcomes
• Collaborate cross functionally
• Analyze trends and metrics Serve as the subject matter expert for freight claims policies, documentation standards, and audit readiness
• Maintain internal SOPs and training materials
• Contribute to dashboard/report updates
• Participate in cross-function meetings or process redesigns

THE ESSENTIALS FOR SUCCESS:

• Bachelor’s degree in supply chain, Logistics, Business, Finance, or 2-5 years’ experience working within a Logistics/Distribution/Supply Chain environment preferred with focus on Parcel Claims
• Demonstrated ability to troubleshoot process issues and perform root cause analysis to drive effective resolution and long-term improvements.
• Resolve conflicts/discrepancies positively and professionally
• Strong analytical skills, with experience in process improvement, best practices, and data analysis
• Proven ability to multitask, prioritize, and lead in an extremely fast-paced environment.
• Experience using SAP/S4, Microsoft Power BI, and advanced excel skills
• Organized with strong time management skills, and the ability to manage multiple projects and shifting priorities.
• Excellent interpersonal skills to effectively communicate with various stakeholders, including drivers, dispatchers, and management, and build relationships to foster teamwork across all organizational levels.
• Self-motivated, action-oriented, and able to work independently with minimal direction.
• Enthusiastic, persistent, and accountable, with a strong sense of ownership and a commitment to fostering a positive team environment.
• Job/Office location will be in Bolingbrook, IL six days per month.

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The pay range for this position is $57,300.00 - $75,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.