What are the responsibilities and job description for the Key Account Manager position at Parcel Perform?
Are you passionate about partnering with enterprise customers and building lasting relationships within the dynamic e-commerce industry? Excited to join a fast-growing team of dedicated professionals? If so, Parcel Perform is the perfect place for you!
We’re seeking ambitious, driven individuals who thrive on staying at the forefront of technology, innovating to drive growth, and advancing our company to new heights.
Join us as a Key Accounts Manager for the Americas market! In this remote, U.S. based role, you will play a pivotal role in driving Parcel Perform’s business growth by cultivating strong customer relationships, and contributing to our strategic expansion across the region. Ideally the candidate will be based in the Greater Chicago Area.
WHAT YOU’LL DO
- Own Revenue Targets: Manage a portfolio of enterprise customers with clear accountability for renewals, upsell, and expansion quotas.
- Drive Account Growth: Identify and execute upsell and cross-sell opportunities by aligning Parcel Perform solutions with customer needs.
- Lead Commercial Strategy: Develop and execute account plans to achieve revenue targets and long-term customer growth.
- Own Renewal Cycles: Proactively manage contract renewals, including pricing, negotiation, and stakeholder alignment.
- Lead Solution-Oriented Engagements: Translate business and technical requirements into scalable Parcel Perform solutions, particularly in multi-carrier environments.
- Drive Integration Initiatives: Work with customer IT and operations teams to support integrations with ERP, WMS, TMS, OMS, and other backend systems.
- Act as a Technical-Commercial Bridge: Partner with Solutions Engineering, Product, and Customer Success to ensure successful implementation and expansion.
- Engage Senior Stakeholders: Build relationships across both C-level business leaders and technical decision-makers.
- Support Complex Sales Cycles: Contribute to RFPs, solution design, and technical validation for expansion opportunities.
WHAT YOU’LL NEED TO SUCCEED
- 3–5 years of experience in Key Account Management or Technical Sales within SaaS, logistics, or e-commerce environments.
- Proven track record of owning and achieving revenue targets, including renewals and upsell quotas.
- Strong understanding of multi-carrier logistics environments and shipping ecosystems.
- Good experience with backend system integrations (ERP, WMS, TMS, OMS).
- Ability to engage and influence both commercial and technical stakeholders, including C-level and IT teams.
- Experience supporting API-based integrations or technical implementations (no coding required, but strong conceptual understanding).
- Background in logistics, freight forwarding, carriers, or 3PLs is highly valued.
- Strong negotiation skills and experience managing renewal and contract discussions.
- Analytical mindset with the ability to identify growth opportunities through data and customer insights.
- Excellent communication skills, with the ability to simplify complex technical concepts.
WHAT YOU’LL GAIN FROM US
- An opportunity to work in a high growth company with end-to-end ownership of your workstream to deliver real value to customers.
- An amazing team to work with, and the ability to learn from similarly great minds around you.
- An opportunity to be a key player in shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.
- Competitive Compensation and Comprehensive Benefits — Enjoy the flexibility of 100% remote work from home, premium health insurance coverage, 401(k) with company matching, an unlimited leave policy, and more!
WHY JOIN PARCEL PERFORM?
Parcel Perform is built on one of the largest logistics data infrastructures in delivery experience, processing billions of shipment events across 1,100 carriers.
We help customers optimize every stage—from EDD at checkout through post-purchase, returns, and logistics operations. Now the benchmark in delivery experience, Parcel Perform is the strategic partner that enables global e-commerce businesses to thrive in the age of AI Commerce.
As AI shopping assistants reshape how consumers discover and buy, brands face a new imperative: get found by AI, then consistently deliver on promises. Parcel Perform helps e-commerce brands achieve AI visibility, then provide the cost-efficient delivery experience that turns every successful shipment into proof of reliability—building the trust that earns repeat AI recommendations.
The platform handles enterprise complexity with the agility to go live in weeks—built for the speed of AI without sacrificing customization.