Network Support Specialist I

Ulster County BOCES is seeking a skilled IT professional with proven experience installing, troubleshooting and maintaining workstations in a Windows Active Directory domain environment as well as associated peripherals to support School District IT System. Network experience is preferred. Experience with Apple & mobile device management is preferred. Candidate must be a team player and demonstrate excellent communication, problem solving and follow through skills, and a genuine desire to provide exceptional user support.

All Civil Service laws, rules and regulations apply. Fingerprinting required.

Civil Service Classification: Competitive. Merit and fitness competitive examination applies.

Salary commensurate with experience and training. Salary range: $49,500.00 - $54,000.00.

WORK SCHEDULE:
Full time; 12 month;
Monday-Friday 8:00 a.m. - 4:00 p.m.

SPECIFIC DUTIES:

• Assists in installing Local Area Networks and Wide Area Networks (LANs and WANs);
• Troubleshoots and supports LANs and WANs and related projects;
• Provides systematic in-depth technical analysis to identify and isolate problems and refers as necessary;
• Maintains the integrity of LANs and WANs through coordination and implementation of equipment, software, troubleshooting, testing and support;
• Coordinates preventative maintenance and/or corrective programs with vendor service personnel;
• Maintains contact with program service desk, checks e-mail and voicemail on a regular basis and responds appropriately and quickly to requests;
• Supports district and Instructional Services instructional staff to incorporate the use of technology to improve teaching and learning;
• Ensures that records of inventory, maintenance, support and telecommunications services are current and accurate;
• Establishes effective communication with district contacts to ensure optimal service delivery;
• Keeps supervisor informed of issues and course of action to improve quality of services;
• Keeps current on new equipment, software and technologies;
• Provides input into designing LANs and WANs and related projects and makes recommendations for improvements;
• Provides a written weekly status report to supervisor;
• Assists other team members as needed.

AGENCY OVERVIEW

Our Mission:
At Ulster BOCES, our mission is to provide high quality shared educational, administrative, and technical services that will enable component school districts to develop the capacity of their students and adults to achieve higher standards of performance. With an emphasis on economic efficiencies, Ulster BOCES is committed to offering educational programs that enable all students to prepare for employment and/or post-secondary education.

The Ulster County Board of Cooperative Education Services is an educational agency serving eight component school districts. They are: Ellenville Central School District • Highland Central School District • Kingston City Schools Consolidated • New Paltz Central School District • Onteora Central School District • Rondout Valley Central School District • Saugerties Central School District • Wallkill Central School District

BENEFITS
Generous health insurance, dental and vision benefits. Paid time off. New York state retirement system membership and 403(b) tax-sheltered annuities plan. Flexible spending plan, disability benefits, employee assistance program and tuition reimbursement.

Equal Opportunity Employer

Ulster County Board of Cooperative Education Services Non-Discrimination Statement

The Board of Cooperative Educational Services, Sole Supervisory District of Ulster County (“BOCES”), does not discriminate on the basis of an individual’s actual or perceived race, color, creed, religion, religious practice, national origin, ethnic group, sex (including sexual harassment and sexual violence), gender identity, sexual orientation (“sexual orientation” means heterosexuality, homosexuality, bisexuality, or asexuality), political affiliation, age, marital status, military status, veteran status, disability, weight, domestic violence victim status, arrest or conviction record, genetic predisposition or carrier status or any other legally protected status in regard to employment opportunities or educational/vocational programs or activities which it operates. All inquiries regarding BOCES Non-Discrimination policies and/or complaints regarding violation(s) of these policies should be directed to Amanda Stokes, Assistant Superintendent for Administration & COO in one of the following manners:

By E-Mail: complianceofficer@ulsterboces.org
By Mail: 175 Route North, New Paltz, New York, 12561
By Telephone: (845) 255-1400

Inquiries concerning the application of Title IX and its implementing regulation and/or complaints regarding violation(s) of these provisions can be referred to the Department of Education, Office of Civil Rights, 32 Old Slip, 26th Floor, New York, NY 10005-2500, Telephone: (646) 428-3900, FAX: (646) 428-3843; TDD: (800) 877-8339; E-Mail: OCR.NewYork@ed.gov