IT Technician

Job Focus: Under close supervision, coordinates and communicates with internal team members. Initiates and maintain customer support for computer software and application services. Installs and maintains workstations according to established specifications. Troubleshoots problems, provides end-user assistance and basic computer training if needed

Knowledge, Skills and Abilities Required:
1. Ability to communicate professionally and effectively, both orally and in writing
2. Ability to effectively and efficiently respond to the UBTech customers
3. Ability to give competent software/hardware support to an enterprise level multi-user computer network
4. Skills in the Windows operating system, configuring, and troubleshooting
5. Skills in customer support for computer software and application
6. Ability to perform duties requiring moderate physical strength
7. Ability to lift and move items up to 50 pounds
8. Ability to bend, stoop, lift, climb, with a full range of movement
9. Ability to work with diverse stakeholders; including educators, employers and community
10. Ability to understand and respond to the dynamics of a complex, multi-faceted environment
11. Possess organizational skills to effectively facilitate the day-to-day operations
12. Ability to work independently and in a team environment. Must be able to adapt and work effectively under pressure
13. Ability to provide excellent Customer Service

Responsibilities and Tasks:
1. Maintains information technology equipment for the college campus
2. Manages and provides technical assistance to staff regarding hardware and software
3. Installs and configures workstations according to college specifications

4. Tests network components/applications to ensure that users can access applications on networks
5. Installs hardware and software upgrades according to established specifications
6. Installs predetermined and customized configurations to assure maximum end user satisfaction
7. Consults with appropriate vendors to resolve technical issues as needed
8. Initiates, coordinates and/or maintains customer support for computer software and application services to include installing, upgrading, and troubleshooting software
9. Identifies and resolves problems and restores service to the user in a timely and efficient manner with minimum disruption to the user
10. Responds to initial on-site requests for assistance and resolves in an effective manner
11. Repairs and maintains computers in proper and effective working condition; develops and implements preventive maintenance program and schedule
12. Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to internal customers
13. Communicates with staff and obtains all required information necessary to determine and address their specific needs
14. Explains procedures or materials or provides supplemental information
15. Performs other duties as assigned.

This is a part-time/non-exempt, non-benefited position.

Work Location: Roosevelt Campus

Minimum Qualifications:
1. Understanding of computer operations.
2. Demonstrated competencies in the Windows operating system, configuring, and troubleshooting
3. Demonstrated ability to maintain excellent customer relations
4. Demonstrated ability to follow various processes and procedures
5. Must successfully pass criminal background check
6. Valid driver’s license

At UBTech, we hire really great people. That's why we're always looking for people who are bright, bold, collaborative, and interested in helping change student's lives. The kind of people that let their passion and work speak for itself.