Office Specialist - Victims' Services

JOB TITLE: Victim Services Specialist

DEPARTMENT: Children’sJustice Center

Full Time Position with Benefit Package

:

Performs a variety of administrative and clerical duties related to coordinating the delivery of services to individuals and families impacted by child abuse including but not limited to providing mental health screening tools, crisis interventions, and appropriate mental health and medical referrals for child victims and their non-offending care givers.

Works under the general supervision of the Children’s Justice Center Director.

May supervise volunteer workers as needed to accommodate requirements of the office or program.

:

• Provides crisis intervention and coordinates community resources to ensure proper care and treatment for child victims. Resolves conflict and reduces barriers to treatment and care.
• Advocating for child victims and their families at multi-disciplinary team meetings to ensure the needs of the victims and families are met and that the victim is protected. Provides ongoing advocacy services regardless of the status of the investigation by authorities to ensure victims have access to services and to address any new concerns or needs that later develop.
• Greets child victims, witnesses and family members. Provides tours of the building to increase comfort.
• Meets with families to provide mental health screening tool to CJC clients, coordinates with families and mental health provider to discuss results and schedule appointments.
• Initiates follow-up contact with families to offer additional services and make referrals as needed.
• Conducts parent feedback surveys in person and over the telephone to gather feedback as required by the NCA OMS (Outcome Measurement System).
• Conducts data entry on case files and statistics required by funding sources.
• Ensure compliance with grant goals and objectives
• Monitors the behavior of children in the building and outside play areas. Respond to distressed children to support, reassure, and reduce stress for the child. Engages in play activity to increase their comfort.
• Act as liaison between victims and service/resource providers.
• Prepare Advisory Board Minutes
• Perform related duties as assigned.

1. Education and Experience

a. Associates Degree and 2 years Minimum Experience

OR

b. High School Diploma and 7 years Minimum Experience.

OR

c. An equivalent combination of education and experience.

2. Knowledge and Skills

a. Basic knowledge of child protection services and child abuse legal investigations methods

b. Knowledge of the criminal justice process and victims’ rights

c. Oral and written communication skills, basic math; word processing, spreadsheets and intermediate computer applications. Must have strong Microsoft Office skills.

d. Basic office equipment skills, filing, record keeping and record retrieval.

3. Essential Ability

a. Maintain confidentiality to assure the privacy of clients and their families

b. Maintain a good working relationship with Multi-disciplinary Team Members and their agencies

c. Ability to stay calm while working with people in crisis situations; communicate and interact with individuals from diverse social, economic, and ethnic backgrounds in a professional manner.

d. Self-motivated and work responsibly under minimal supervision

Must have an acceptable background, verified by a formal background check.

Must possess a valid Utah Driver’s License.

ADA STATEMENT

· Ability to perform the essential functions of this position with or without reasonable accommodation.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify any and/or all provisions of this description at any time as needed without notice.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Client services: 1 year (Preferred)

Ability to Commute:

• Roosevelt, UT 84066 (Preferred)

Work Location: In person

Salary : $17 - $19