Medical Social Associate- Bilingual

Position Summary

The DSCC Care Coordinator/Consultant-Bilingual provides limited care coordination services to families eligible for DSCC services within a particular geographic area, provides translation assistance to other Care Coordinators and Regional Manager, provides bilingual consultation to other members of the multi-disciplinary team utilizing skills and knowledge acquired from academic training and professional experience.

Duties & Responsibilities

Provides services as a coordinator assistant utilizing bilingual speaking, reading, writing, and translating skills through face-to-face, telephone, and written interaction.

• Provides support to the Regional Manager, including preparing confidential material.
• Independently coordinates RO equipment, supplies and other resources in support of care coordination activities. 
• Records, prepares and transmits information, i.e., demographic and medical social data from applicants/recipients, families and Care Coordinators, including completing forms and letters in support of care coordination services.
• Enters, updates, and maintains applicant/recipient information in the Children’s Health Information Management System (CHIMS) data base.
• Maintains and uses reminders/CHIMS Tickle Report to track needed follow-up for applicants/recipients. 
• Receives and appropriately processes telephone and face-to-face inquiries from applicants/recipients and their families, providers and the general public about Division services including referral to other resources when ineligible for DSCC. 
• Maintains confidential applicant/recipient records, filing documents using agency guidelines, including processing transferred, volume and discontinued records.
• Processes necessary information to determine DSCC eligibility on all applicants referred for services.
• Receives, processes and routes incoming/outgoing written applicant/recipient correspondence, reports, etc.
• Performs clinic duties, as assigned.
• Arranges for translation or interpreter services for applicants/recipients or their family, and if applicable to their area of expertise, provides bilingual translation to staff for children and their families with Limited English Proficiency (LEP) through face-to-face, telephone and written interaction.
• Assists Care Coordinators and families with care coordination activities, including activities such as staff support for clinics, satellites, referrals to other resources, arranging medical services for applicants/recipients.
• Assists in establishing DSCC Outreach programs and works independently at these events throughout the Regional Office area, including health fairs and community organizational meetings. 
• Determines family’s DSCC financial eligibility based upon submitted documentation.
• Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients.
• Assists with training of new staff.
• Provides back-up assistance for other staff.
• Participates in Division staff meetings and in-service training sessions.

Provides care coordination services: 
• Develops a care coordination plan that is family-centered, community based and coordinated.
• Facilitates the implementation of the care coordination plan.
• Monitors the care plan activities.
• Revises the care coordination plan to address the changing and ongoing concerns and priorities of the family.
• Determines medical eligibility for each assigned case.
• Assists in the completion of the financial application process for each assigned case.

Participates as a member of the Regional Office multi disciplinary team:

• Complies with University, Division and Regional Office policy and procedures.
• Provides discipline based expertise to the Regional Office multi disciplinary team.

 Promotes interagency collaboration and an organized network of integrated services:
• Provides community education programs regarding DSCC services.
• Participates in developing and/or implementing a networking plan for the Regional Office.
Participates in special projects impacting DSCC:
• Participates in agency committees/projects on a regional or statewide basis.
• Participates in DSCC sponsored interagency programs.
Performs other duties as assigned.