What are the responsibilities and job description for the Dental Clinic Clerk I - Mile Square Health Center (Back of the Yards) position at uic?
The Dental Clinic Clerk I (Dental Scheduler) performs complex customer service functions, including registration and information services, assists with continuous quality improvement and compliance activities.
Duties & Responsibilities:
- Assisting patient inquiries in person, over the phone and via email
- Checking in patients including updating demographics, insurance verification, and bill order
- Reviewing/ triaging referrals
- Maintaining patient charts, scanning of documents
- Scheduling appointments in throughout all clinics
- Collecting patient balances and establishing payment options
- Advising patients of financial/clinic policies
- Reviewing/ explaining treatment plans
- Insurance verification through designated insurance portal
- Completing appropriate forms such as sliding scale applications, Financial Policy, etc.
- Requesting prior authorizations for medical and dental insurance
- Contacting PCPs and specialists for medical clearance
- Reviewing pre-operative and post-operative instructions
- Assisting in care coordinating within dental and medical departments
- Posting payments
- Reviewing/ applying adjustments
- Monthly accounts receivable review
- Use Dentrix to generate recall and unscheduled lists to contact patients for scheduling
- Answering supplemental inquires for in-network and out-of-network insurance
- Based on the need throughout the clinic, the Dental Clinic Clerk I may receive assignment to various specialties throughout the work shift.
- Perform other related duties and participate in special projects as assigned.