Dental Clinic Clerk I - Mile Square Health Center (Back of the Yards)

Hiring Department: MSHC - Back of the Yard Clinic

Location: Chicago, IL USA

Requisition ID: 1040386

FTE: 1

Work Schedule: Monday - Friday, 9:00AM - 5:00PM

Shift: Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: April 6, 2026

Salary Range (commensurate with experience): $27.94 - 30.24 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The Dental Clinic Clerk I (Dental Scheduler) performs complex customer service functions, including registration and information services, assists with continuous quality improvement and compliance activities.

Duties & Responsibilities

• Assisting patient inquiries in person, over the phone and via email
• Checking in patients including updating demographics, insurance verification, and bill order
• Reviewing/ triaging referrals
• Maintaining patient charts, scanning of documents
• Scheduling appointments in throughout all clinics
• Collecting patient balances and establishing payment options
• Advising patients of financial/clinic policies
• Reviewing/ explaining treatment plans
• Insurance verification through designated insurance portal
• Completing appropriate forms such as sliding scale applications, Financial Policy, etc.
• Requesting prior authorizations for medical and dental insurance
• Contacting PCPs and specialists for medical clearance
• Reviewing pre-operative and post-operative instructions
• Assisting in care coordinating within dental and medical departments
• Posting payments
• Reviewing/ applying adjustments
• Monthly accounts receivable review
• Use Dentrix to generate recall and unscheduled lists to contact patients for scheduling
• Answering supplemental inquires for in-network and out-of-network insurance
• Based on the need throughout the clinic, the Dental Clinic Clerk I may receive assignment to various specialties throughout the work shift.
• Perform other related duties and participate in special projects as assigned.
  
  
  

Minimum Qualifications Required

• High school graduation or equivalent.
• One year (12 months) of experience:
• Certified Dental Assistant in a dental clinic facility, program, or in dentistry practice, if required by employing institution
  
  
  

OR

• credit for college/university course work and/or training in dental care, health care related areas, or closely related medical/dental areas
• 15 semester hours = six (6) months
• 30 semester hours = twelve (12) months
  
  
  

OR

• customer service/management in a medical/dental setting
  
  
  

Preferred Qualifications

• Demonstrated experience working in a busy oral health patient care environment that serves a diverse patient population with a deep commitment to inclusion and ethical values.
• Excellent oral and written communication skills, has excellent stress management coping skills, and is flexible and diplomatic.
• Candidates that are bilingual in Spanish and English
  
  
  

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.