Director of Shareholder Services - Ukpeagvik Inupiat Corporation

Essential functions will include:

• Provide guidance and leadership to the Shareholder Services Department team, fostering a collaborative and efficient work environment.
• Train team members on department processes, tools, and compliance requirements to ensure consistent performance and professional growth.
• Supervise, mentor, train, and develop staff
• Inform the Vice President of Shareholder Services and Executive management of issues in a timely manner
• Interface and collaborate with other departments and companies as necessary as it relates to successfully carrying out our shareholder services programs

• Ensure department staff successfully act as the primary point of contact for shareholders, delivering exceptional customer service through daily in-person interactions, phone calls, and written communications.
• Ensure shareholder inquiries are addressed promptly and accurately, and with efficiency and professionalism.
• Provide notary services for shareholder documents upon request, in compliance with legal and organizational standards.
• Help shareholders in need of medical or funeral support, ensuring compassionate and timely service.
• Manage and oversee the processing of assistance applications, ensuring accuracy and adherence to established procedures.

• Maintain regular communication with the shareholder data management consultant.
• Accurately enter, update, and manage shareholder information within the shareholder database, ensuring attention to detail.
• Oversee the transfer of shares and Class B stock in the database, ensuring all actions comply with Board of Directors approvals.
• Oversee the transfer of gift of stock in the database.
• Provide administrative support for the development and implementation of Class C stock.
• Uphold a high level of confidentiality in handling sensitive shareholder information.
• Ensure compliance with applicable laws and regulations, including the Alaska Native Claims Settlement Act (ANCSA) and relevant Alaska Statutes.

• • Supervising proxy entry and ensuring the accuracy of data processing.
  • Coordinating the distribution of mailings, such as meeting notices, proxies, and other relevant materials.
  • Overseeing the organization of shareholder registration processes for the Annual Meeting.
  • Guiding the Stock Department team in preparation for Informational Meetings.
  • Leading the Stock Department team in supporting all Shareholder events in Utqiaġvik.

• Manage the trust distribution project, ensuring all processes are completed accurately and on schedule.
• Possess a thorough understanding of accounting functions to effectively support trust distribution activities.

• Perform additional responsibilities as assigned to support the department and organization.

• Fluency in reading, writing, and speaking the Iñupiat language is highly preferred.
• Excellent verbal and written communication skills, with the ability to interact effectively with diverse audiences.
• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Detail-oriented approach to work, ensuring accuracy in data entry and document handling.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Ability to perform basic mathematical functions accurately.
• Strong knowledge of ANCSA and relevant Alaska Statutes.
• Demonstrated ability to maintain confidentiality in all aspects of the role.
• Experience managing processes and procedures in an office environment.
• Experience working within an Alaska Native Corporation is preferred.

• High School Diploma or equivalent is required.
• Six (6) years of administrative and clerical experience with responsibility for administrative systems and support staff coordination.
• Four (4) years of experience working for an Alaska Native Corporation or with Alaska Native communities and populations.
• Two (2) years supervisory experience is required and may include some indirect supervision.

• Bachelor of Arts or Bachelor of Science degree preferred; experience of comparable value may be substituted.

• Must be a Notary Public or obtain certification within six (6) months of hire.

• Regularly required to sit for extended periods.
• Frequent use of hands to handle, or feel objects, tools, or controls.
• Must be able to communicate clearly through speech and hearing.
• Occasionally required to stand, walk, and reach with hands and arms.
• Must be able to lift and/or move up to 20 lbs.

• Primary work location is UIC’s corporate headquarters in Utqiaġvik, Alaska.
• Frequent travel required to Anchorage, other areas within Alaska, and occasionally to the Lower 48.
• Occasional visits to community events, shareholder meetings, or educational/outreach activities may occur outside of regular business hours.
• Work is typically performed in a professional office environment.
• Extended periods of computer use and screen time.
• May be required to work beyond normal business hours during peak periods (e.g., audits, budgeting, board meetings).
• Regular interaction with executive leadership, board members, subsidiaries, and external partners.
• Must maintain confidentiality and professionalism when handling sensitive financial and corporate information.