Customer Service Representative - 6W Stepdown

Hiring Department: 6W Stepdown

Location: Chicago, IL USA

Requisition ID: 1038181

FTE: 1.0

Work Schedule: Monday-Friday, 3pm-11pm

Shift: Evenings

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: December 13th, 2025

Salary Range (commensurate with experience): $27.94 - 30.24 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

The Customer Service Representative performs customer service duties on an ongoing basis in an assigned nursing unit, as well as assists in providing quality patient care and services.

Duties & Responsibilities

• Greets all healthcare staff and internal and external customers.
• Anticipates and assists needs; verbally acknowledges upon request.
• Answers telephone (states unit title and name), screens and routes incoming calls to appropriate parties (using the telephone paging system if necessary). Relays information concerning patient, unit, division or general information. Takes messages regarding patient information (lab work, dietary, x-ray etc.) and for unit personnel and routes to appropriate parties.
• Screens and routes all mail to appropriate parties.
• Assists in the operation of medical equipment and facilities maintenance by prompting reporting through proper channels.
• Access and utilizes hospital systems for ordering.
• Retrieves information as requested.
• Enters accommodation code changes after order is written.
• Maintains and updates daily patient assignment sheet/board.
• Organizes and maintains neatness of shelves that store reserve supplies.
• Respects the confidential nature of hospital charts, medical records and other patient related information.
• Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed.
• Assembles and breaks down all patients’ charts. Checks patient’s chart daily for upkeep and security of location. Enters patient information as requested. Coordinates with nurse when checking charts for completion. Compiles patient chart prior to surgery, diagnostic tests, transfer or discharge.
• Provides patient belonging list to RN/NT and reviews daily to ensure completeness. Coordinates and prioritizes unit needs with the charge nurse.
• Directs visitors and confers with staff when necessary. Distributes isolation gowns or scrub apparel as required.
• Continuously relays patient/bed status to charge and primary nurse.
• Assists with the admission, transfer and discharge of the patient.
• Completes & routes required forms & communicates necessary information to the patient/significant others.
• Assists with the orientation of personnel to unit procedures. Obtains daily report of patient activity from the ANI or charge nurse at the beginning of the shift.
• Maintains cleanliness and organization of the working and supply areas.
• Communicates daily shift activities with nurses, patient care director and on-coming shift.
• Responsible for implementing manual procedures to be taken in the event of a computer system breakdown and maintaining paper forms.
• Maintains inventory of assigned staff IP phones; ensures all staff has a phone each shift.
• Performs other duties as assigned.
  
  
  

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling three (3) years (36 months) from the following categories:
• college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
• responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
  
  
  

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation