Restaurant General Manager

Restaurant General Manager

Hamden, Seekonk, MA | Up to $90,000.00 per year | Full-time

Ugly Dumpling (Seekonk, MA) is seeking a Restaurant General Manager to join the team!

Roles and Responsibilities:

• Organizes schedules and evaluates employee performance, conducting timely reviews and handling disciplinary actions per company policy.
• Accountable for P&L management, setting and tracking key performance indicators (KPIs) to evaluate the restaurant's financial success, focusing on cost control, COGs, labor, and revenue generation. Implements strategies to optimize efficiencies and drive profitability while ensuring strict adherence to financial goals and targets.
• Ensures compliance with brand standards, operational procedures, and all federal, state, and local regulations. Leads the integration of company initiatives, collaborates with the regional manager and marketing team to align updated collaterals with overarching brand strategies. Ensures cohesive approaches across all regions and channels.
• Manages staff scheduling and payroll, overseeing recruitment, training, compliance, and payroll processing, fostering a skilled workforce, maintaining organizational standards, and ensuring accurate and timely payroll management.
• Ensures adherence to restaurant recipes, standard operating procedures (SOP), and specifications to maintain consistency in food quality and service.
• Manages inventory operations encompassing ordering, invoicing, and maintaining accuracy through regular counts. Drives operational optimization strategies for enhanced efficiency and performance across functions.
• Coordinates back-of-house workflows, ensuring smooth kitchen operations, task delegation, and optimizing processes for efficient service.
• Enforces kitchen safety and sanitation standards, overseeing compliance, training staff, and maintaining a hazard-free environment.
• Ensures the dining area is clean, organized, and provides a welcoming atmosphere for guests, emphasizing cleanliness, organization, and customer comfort.
• Actively engages with guests, addresses inquiries, feedback, and ensures exceptional customer service standards.
• Engages with the local community through partnerships, events, or outreach programs to foster a positive restaurant presence and contribute to the community's well-being.

Qualifications:

• 5 years prior Full-Service Restaurant Management experience
• 3 years prior bartending experience
• State Mandated Food Handlers Certification
• Proficient in Technology applications: POS Systems, Scheduling Platform, Purchasing and Inventory Management software.
• Ability to communicate at a high level, professionally.
• Understanding of World Class Guest Service
• Experienced with P&L and understanding of how sales, labor and other costs are related.

Preferred

• 8 years prior Full-Service Restaurant management experience
• 3 Fine Dining management experience
• 5 years prior bartending experience
• State Mandated Food Manager Certification
• Experienced with P&L, strong understanding of how sales, labor and other costs are related, and what must be done to improve key restaurant metrics.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

License/Certification:

• Food Handler Certification (Preferred)
• ServSafe (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)