What are the responsibilities and job description for the PM - Server position at Ugly Dumpling?
Servers at Ugly Dumpling play a key role in creating memorable dining experiences by delivering excellent customer service and ensuring the highest quality standards in food and drink service. Servers are responsible for greeting guests, taking orders, serving food and beverages, and creating an inviting atmosphere that aligns with the Ugly Dumpling brand. This position requires a positive attitude, attention to detail, and a passion for providing exceptional hospitality.
Duties & Responsibilities
Primary responsibilities include, but are not limited to the following:
Welcome guests warmly, explain menu items, including daily specials, and answer any guest questions about ingredients, allergens, or preparation methods.
Take accurate orders, ensuring any dietary needs or preferences are clearly communicated to the kitchen.
Serve food and beverages promptly, monitoring guest needs throughout the meal.
Respond to guest feedback courteously, resolve any issues, and escalate concerns to the manager when necessary.
Maintain a comprehensive understanding of the menu, including food and beverage offerings, preparation methods, and special promotions.
Stay informed about Ugly Dumpling’s values, brand history, and unique selling points to effectively communicate them to guests.
Use the POS system accurately to enter orders, handle payments, and process transactions efficiently.
Coordinate with kitchen staff and runners to ensure seamless service flow and timely delivery of orders.
Assist with food presentation standards to ensure each dish aligns with company quality standards before it reaches the guest.
Adhere to health, safety, and sanitation guidelines, ensuring compliance with restaurant policies and local regulations.
Maintain a clean, organized work area, including service stations, tables, and dining areas.
Support opening and closing duties, restocking supplies, and preparing the dining area for service.
Work collaboratively with other servers, bartenders, kitchen staff, and management to ensure guest satisfaction.
Assist with other tasks as needed, such as refilling water, clearing tables, resetting for the next guests, and supporting special events or promotional activities.
Performs other duties as assigned.
Essential Functions
Previous experience in a restaurant or hospitality setting preferred, but not required.
Excellent communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Strong customer service orientation and attention to detail.
Basic math skills for handling transactions and managing guest orders.
Ability to stand, walk, and remain on your feet for extended periods.
Ability to lift and carry up to 25 lbs.
Must have a reliable schedule and be available for nights, weekends, and holidays as required.
Compliance with Ugly Dumpling’s dress code and personal appearance standards.
Ugly Dumpling fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.