What are the responsibilities and job description for the AM/PM Server - Hilton Garden Inn Austin Airport position at HUMBLE ORIGINS HOSPITALITY MANAGEMENT, LLC?
A server must interact with guests, collect money, take orders, and serve food and drinks. They are responsible for the execution of their respected opening and closing duties. Servers must have in-depth knowledge of the menu selections to accurately answer guest questions and communicate with the kitchen regarding food substitutions, length of wait, re-cook orders, dietary requirements and all allergies.
Promptly and warmly greet guests in restaurant; takes food and beverages in an efficient manner, following established steps of
service.
Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist
with any additional needs or requests.
Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and
drink when requested; accommodates reasonable requests and notes preferences. As needed, demonstrated knowledge of
specialized diets and allergens.
Exhibits exceptional communication skills and demonstrates ability to get along well with others. Remains flexible and patient
when communicating with guests and staff.
Collects tickets and follow proper cash-handling procedures.
Promotes a clean, safe and neat environment for guests.
Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
Ensures that the restaurant is properly set up prior to and after the service period; keeps area clean and neat while meeting
established sanitation standards.
Follow outlet policies, procedures and service standards.
Perform other duties as assigned by Management