HVAC Parts Administrator

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. 

Position Overview:

Duties for the Parts Administrator will include issuing Pos, ordering HVAC parts for customer’s equipment, following up with customers on estimated time arrival for parts, researching warranty parts and following up on credits, quoting repairs with non-policy customers, scheduling follow up calls/repairs with the customer, and other duties as assigned.

Responsibilities:

• Issuing, receiving, and batching PO’s.
• Ordering HVAC parts for customer’s equipment.
• Conduct semi-yearly physical inventories and quarterly spot checks.
• Following up with customers on estimated time arrival for parts.
• Researching warranty parts.
• Quoting repair with non-policy customers.
• Scheduling follow up call/repairs with the customer.
• Returning customer’s calls to discuss timeline on their part/repairs.
• Researching backordered parts/materials.
• Reviewing parts reports.
• Accurate record keeping.
• Ensuring area is kept clean, organized, and safe.
• Other miscellaneous office duties or project as assigned.

Job Requirements:

• High School Diploma required.
• Competency in MS Windows, MS Suite, and MS Outlook.
• Ability to type a minimum of 30 wpm is preferred.
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks.
• Ability to work independently.
• Strong analytical, verbal, and written communication and interpersonal skills.
• Past inventory management experience is a plus.
• Experience in the HVAC business is a plus.
• Ability to work overtime during month-end and peak heating and cooling seasons is a must

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental, life and disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

#UGI