What are the responsibilities and job description for the Area Admin Manager position at UGI HVAC?
UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.
Position Overview:
The Area Admin Manager is responsible for managing the daily functions of the office(s) and field support staff within the HomeServe Energy Services operating area.
Responsibilities:
- Provide leadership and direction for the office staff
- Ensure process consistency and compliance throughout the assigned area
- Ensure that all work orders are processed accurately and timely on a daily basis.
- Coordinate the weekly and annual inventory counts with the Parts Administrator and ensure truck transfers are done when required.
- Manage the Purchase Order process to ensure all Purchase Orders are accurately issued, received, and closed out.
- Support area projects as needed to ensure continued growth and improved productivity and efficiency.
- Point person for customer relations, the call center, and employees.
- Oversee the ordering and coordinating of equipment, parts, and materials.
- Ensure preparation and completion of monthly sales and tech commissions
- Frequent travel among assigned offices to provide local support, as needed
- Recommend the hiring, discipline, discharge, transfer or promotion of personnel.
- Review and resolve issues affecting Company compliance and customer/Company objectives.
- Identify training needs and coordinate implementation of training programs to ensure development of staff
- Perform duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined here may be assigned as required.
- Collaborate with the operations team to coordinate all required local fleet support activities
Job Requirements:
- High School Diploma or GED required
- Minimum of 4 years office management experience, preferably with a service delivery organization
- Experience managing multiple locations a plus
- Strong analytical, verbal and written communication and interpersonal skills
- Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
- Proficient/ advanced knowledge of MS Office (Excel/Word/PowerPoint).
- Strong work ethic and willingness to take ownership
- Ability to work independently
In return, we offer:
- Competitive compensation
- Company vehicle provided; gas card as well
- Career development and advancement opportunities
- Casual attire throughout the week
- Friendly, open and team-oriented work atmosphere
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- 401(k) plan with a company match
- Paid time away
- Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
HomeServe USA is an equal opportunity employer.
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