What are the responsibilities and job description for the Day Matron position at UG2?
The Day Matron will help set the standard for cleanliness, organization, and guest experience from day one. This position is essential to creating a welcoming, polished, and professional environment for employees, clients, and visitors.
Key Responsibilities:
- Restroom Care & Cleanliness
- Maintain restrooms in pristine condition throughout operating hours
- Perform routine cleaning, restocking of supplies, and spot checks
- Address spills or cleanliness issues promptly to ensure guest comfort and safety
- Must be able to service gender-specific restroom facilities in compliance with privacy standards
- Floor & Surface Maintenance
- Keep all floors clean, polished, and free of debris
- Monitor high-traffic areas and address issues as they arise
- Glass & Detail Cleaning
- Regularly monitor and clean glass surfaces to remove fingerprints, smudges, and marks
- Ensure mirrors, glass walls, and doors remain presentation-ready at all times
- Meeting & Event Support
- Clean and reset meeting rooms and event spaces before and after use
- Respond quickly to turnover needs during events or back-to-back meetings
- Ensure spaces are tidy, welcoming, and ready for the next use
- Experience Center Support
- Maintain an elevated standard of appearance consistent with a showcase environment
- Act as a visible steward of cleanliness and professionalism within the space
- Communicate any maintenance concerns or supply needs to management
Qualifications & Skills:
- Ability to clearly communicate in English with customers, colleagues, and leadership
- Previous experience in janitorial, hospitality, or facilities support preferred
- Strong attention to detail and pride in maintaining high standards
- Ability to work independently and proactively in a fast-paced environment
- Professional demeanor and customer-service mindset
- Ability to stand, walk, bend, and perform physical cleaning tasks throughout the shift
About UG2
Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement.
Every team member is integral to shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.