UW Support Professional I

The primary focus of this role is to learn the support functions for the Underwriting Department. This position will acquire knowledge to effectively manage workflow and provide timely and accurate service to internal and external customers. Responsibilities include account set up, quoting, policy issuance, policy administration requests, and account service. The Underwriting Support Professional I will support OneUFG mindset and UFG’s Vision, Mission, and Values.

Responsibilities

• Gain an understanding of commercial insurance underwriting terminology and support processes.
• Gain exposure and skills on various software platforms.
• Responsible for logging and tracking in new quote submissions.
• Processes transactions on all commercial lines policies with assistance from in-house support including set-ups, quotes, new business issuance, policy changes, policy renewals, cancels, and all other transactions supporting other business units.
• Assist underwriters with information gathering and email correspondence by obtaining information needed for underwriting decisions.
• Meet acceptable quality and productivity levels established by management.
• Develop and maintain a strong working relationship with underwriting staff.
• Direct correspondence with agents to include receiving and making phone calls and sending emails.
• Learn how to provide support to other business units such as Risk Control and Premium Audit.
• Gain understanding of guidelines and authority levels to determine what needs to be referred to higher levels of support or underwriter.
• Maintain regular communication with underwriting support leadership and Team Lead(s) on progress of training.
• Maintain confidentiality and privacy when handling sensitive information.
• Exhibit and promote Business Enablement Behaviors.
  
  

Qualifications

Education:

• High school diploma or equivalent.
• Associates degree preferred.
  
  

Certifications/Designations

• Employees are expected to participate in continuing education throughout their careers.
  
  

Experience

• General customer service experience preferred.
• Commercial Lines insurance experience or equivalent rating experience preferred.
• General office environment experience preferred.
  
  

Working Conditions

• General office environment.
  
  

Skills

Knowledge and Skills:

• Adaptability
• Collaboration
• Written & Oral Comprehension
• Resilience
• Analytical Thinking
• Attention to Detail
• Customer Service
• Professionalism
• Time Management
• Tech Savvy
  
  

Knowledge

• Working knowledge of Microsoft Suite products.
  
  

Pay Transparency Statement

UFG Insurance is committed to fair and equitable compensation practices. The hourly range for this position is $19.97 - $25.68, which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data.

In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:

• Annual incentive compensation
• Medical, dental, vision & life insurance
• Accident, critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.
  
  

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.