Service Underwriter

In this multi-functional role, an ideal candidate will be able to provide quality customer service to internal & external clients,

underwrite new & existing business and provide superior end-to-end service in the Service Center. A Service Underwriter II

will have general expertise in underwriting profitability, production, agency relations, and customer service and leadership

skills. The ideal candidate is someone who is self-motivated with strong multi-tasking ability.

While this role is posted as a Service Underwriter II, we are open to hiring a Service Underwriter III based experience and technical expertise.

This is a remote opportunity that requires the working hours of 8:00am - 4:30pm PST.

Responsibilities

• Underwriting Profitability, Production, Agency Relations & Customer Service
• Make educated decisions on claims and risk controls
• After issuance of new policies, assist with onboarding insureds
• General to working knowledge of new business risk analysis
• Assist policyholders with policy changes, renewal instructions, drivers lists, certificates of insurance,
  
  

cancellations, reinstatements, first loss reports, billing/claims/policy inquiries, replacement auto ID cards,

coverage questions, etc. both over the phone and through written correspondence.

• Enter accurate information onto the various computer systems from policyholder phone calls and written
  
  

correspondence

• Review policy change requests, renewal instructions, MVR’s, Experience Mods, loss experience, Loss Control
  
  

reports and product brochures for risk acceptability. May consult management, other underwriters, websites,

and Best Underwriting Guide

• Ask pertinent questions when a policyholder requests a policy change – midterm and renewal. Select critical
  
  

information needed

• Utilizing negotiation and sales tactics knowledgably
• Utilize underwriting resources
• Work to de-escalate issues that are derived/perceived from our internal/external customers
• Use analytical tools provided to track customer interactions and provide agency’s with detailed information of
  
  

these interactions

• Work towards developing agency partnerships by having consistent communication and potential in-person
  
  

visits

• Building communication with agency expectations
• Uses attributes including planning, persuasion, strategy and other tactics efficiently
• Leadership Responsibilities
• Able to incorporate feedback and take direction well
• Communicates successes & opportunities for improvement
• Raises vital questions, issues, and recommends solutions where applicable
• Gathers appropriate resources to problem solve
• Plan & prioritizes daily activities
• Reviews team schedule to support business need
• Demonstrates solid judgment, competence, and knowledge critical to this role
• Demonstrates the ability to recognize the need for changes and positively support change efforts
• Promotes shared knowledge
• Work to de-escalate issues that are derived/perceived from internal/external customers by taking
  
  

accountability and ownership

• Understands complex issues and initiates potential solutions
  
  

Qualifications

• Education:
  
  

 Bachelor’s Degree Preferred Or Equivalent Work Experience

 Preferred to have insurance coursework and/or designations

 Examples may include AINS, AU, CPCU

 Property & Casualty License required

Experience

 3 years of relevant experience

 3 years of customer service experience

 Independent agency experience is a plus

Pay Transparency Statement

UFG Insurance is committed to fair and equitable compensation practices. The base salary range for Service Underwriter II is $52,000 - $68,000 annually. The base salary range for Service Underwriter III is $60,000 to $79,000 annually. The aforementioned salary ranges represent the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data.

In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:

• Annual incentive compensation
• Medical, dental, vision & life insurance
• Accident, critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.
  
  

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.