What are the responsibilities and job description for the Operations Manager position at UFC GYM?
Benefits:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Knowledge, skills & abilities:
- Bonus based on performance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Wellness resources
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Responsible for hitting a monthly Operations Revenue goals, including Retail, Supplements, Juice bar and Non-Commissioned Revenue. Also, responsible for hitting and growing their club’s monthly dues tap.
- Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.
- Hire, train and develop a strong operational team including front desk, kids club, juice bar, maintenance and janitorial.
- Maintain a clean and safe facility for all members and team members; checking that the facilities equipment is well-maintained.
- Ensure team members always executes the basics in friendliness, cleanliness, punctuality and in dress code.
- Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters.
- Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience. Assist in providing direction to janitorial service.
- Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
- Responsible for bill collecting on members electronic funds transfer (EFT) dues as well as making phone calls for past due members and members with invalid credit cards.
- Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure.
- Follow-up with compliance checks by monitoring club systems and employee performance.
- Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, cash handling and member ID Cards
- Maintain an efficient ‘back office.’
- Make daily banking deposits Monday – Friday.
- Order and maintain all supplies.
- Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports.
- Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports.
Knowledge, skills & abilities:
- Highly organized and willing to take leadership responsibilities regardless of situation.
- Must possess strong oral, presentation and written communication skills and thrive in a fast paced environment.
- Must be highly motivated and proactive.
- An understanding of food & beverage operations.
- Must be able to work days, evenings, and weekends if necessary.
- Proficient in Microsoft Office Suite.
- Experience in Food and beverage service is preferred.
- Experience in a health club or the hospitability industry preferred.
- Serve Safe or Food Handlers Card must be obtained within the first 30 days of hire.
- Current CPR/AED certification.
- State certification (see state specific requirements).
- Must complete Kid's Club Attendant training prior to working alone in Kid's Club.
Salary : $21 - $26