What are the responsibilities and job description for the Operations Manager position at Aakash Chemicals And DyeStuffs Inc?
Summary: Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing and improving operational efficiency, providing excellent customer service, and ensuring compliance with all safety and environmental regulations.
Duties and Responsibilities:
- Warehouse:
- Oversee all aspects of warehouse operations, including receiving, storage, picking, packing, and shipping.
- Manage inventory organization and ensure that products are shipped accurately and on time.
- Own warehouse KPIs and ensure regular rhythms for cycle counting, obsoletion, min/max updates, and 5S optimization.
- Supervise and cross train warehouse staff.
- Performs other related duties as assigned by management.
- Customer Service:
- Ensure excellent customer service to both internal and external customers.
- Manage the customer service team and ensure that customer inquiries are resolved promptly and efficiently.
- Own Customer Service KPIs and Root Cause Analysis process to ensure issue remediation and no repeat failures.
- Streamline processes related to fulfillment, quality approvals, regulatory, and landed costs.
- Performs other related duties as assigned by management.
- EHSS:
- Owner of general environmental, health, safety, and security (EHSS) performance of the Fairfield, NJ location
- Perform safety audits to verify performance and identify safety hazards.
- Lead lean exercises to ensure warehouse, sample, blending, and repacking areas are efficient and organized.
- Owner of location security systems & processes
- Performs other related duties as assigned by management.
Qualifications:
- Bachelor's Degree in Business Administration, Logistics or related field from a four-year college or university.
- Certification in Supply Chain and Operations Management
- Computer skills required: NetSuite, MS Office, RF Smart and Zebra.
- Minimum five years of experience in a supervisory or leadership capacity, with a strong preference for experience in warehouse operations, customer service, and Environmental Health and Safety (EHS)
- Demonstrated proficiency in lean manufacturing principles and continuous improvement methodologies. Exceptional leadership and interpersonal competencies. Proven capacity to operate both autonomously and collaboratively within a team environment.