What are the responsibilities and job description for the Helpdesk Student Assistant position at UF Lastinger Center for Learning?
Apply now Job no: 538078
Work type: Student Ast
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support, Student Services
Department:18300000 - ED-LASTINGER CENTER
Classification Title
STAS
Classification Minimum Requirements
This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average.
Must have a high school diploma.
Job Description
The Helpdesk Representative II provides Level 1 and 2 remote technical support to the center's online initiatives including programs such as Early Learning Florida, Lastinger Coaching, and the Math and Literacy Matrix programs. Working remotely, this individual ensures timely problem resolution through recognition, research, isolation, and follow-up steps using problem management databases and help desk systems. Must demonstrate fluency, both oral and written, in English. Spanish language proficiency is preferred but not required.
Responsibilities & Duties
Frontline Support
Expected Salary
$14.00 per hour
Required Qualifications
This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average.
Must have a high school diploma.
Preferred
Spanish language proficiency is preferred but not required.
Special Instructions To Applicants
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This is a time-limited position.
Health Assessment Required: No
Advertised: 10 Dec 2025 Eastern Standard Time
Applications close: 24 Dec 2025 Eastern Standard Time
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Work type: Student Ast
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support, Student Services
Department:18300000 - ED-LASTINGER CENTER
Classification Title
STAS
Classification Minimum Requirements
This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average.
Must have a high school diploma.
Job Description
The Helpdesk Representative II provides Level 1 and 2 remote technical support to the center's online initiatives including programs such as Early Learning Florida, Lastinger Coaching, and the Math and Literacy Matrix programs. Working remotely, this individual ensures timely problem resolution through recognition, research, isolation, and follow-up steps using problem management databases and help desk systems. Must demonstrate fluency, both oral and written, in English. Spanish language proficiency is preferred but not required.
Responsibilities & Duties
Frontline Support
- Assist practitioners and instructors in the Center's many online content offerings through email, phone calls, and texts, Monday through Friday, from a remote work environment.
- Update and maintain data relevant to support tickets using our cloud-based support desk platform.
- Provide responsive technical support for users accessing our online learning platforms
- Update and maintain an online guide of common issues and how to best address them.
- Communicate regularly with internal associates about how best to solve issues.
- Work with the Tier 2 and Technology Coordinator to increase efficiency and effectiveness of the support desk.
- Participate in remote team meetings and training sessions.
Expected Salary
$14.00 per hour
Required Qualifications
This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average.
Must have a high school diploma.
Preferred
Spanish language proficiency is preferred but not required.
Special Instructions To Applicants
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This is a time-limited position.
Health Assessment Required: No
Advertised: 10 Dec 2025 Eastern Standard Time
Applications close: 24 Dec 2025 Eastern Standard Time
Back to search results Apply nowRefer a friend
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Salary : $14