What are the responsibilities and job description for the Patient Service Rep | PSRs | Days position at UF Health?
Overview:
Responsible for providing timely responses for the Single Billing Office (SBO) Customer Service Department; which
includes but is not limited to written and verbal billing account inquiries, researching and resolving disputes, managing the Financial Hardship program, comply with Risk Management requests, resolve patient Bankruptcy and Probate accounts.
Responsible for coordination with vendor to comply with subpoenas and attorney requests for billing records .. Assist in
answering Customer Service ACD calls and responding to Epic MyChart billing inquires as needed.
Responsibilities:
Demonstrate the ability to prioritize daily responsibilities to
comply with follow-up timeframes.
Research and respond to written physician and hospital
account inquires and requests via the EPIC MyChart portal.
Assist with answering inbound calls from patients, attorneys,
insurance companies, clinic staff, and outside medical
facilities as needed, abiding by the established answer rate
standards when needed
Meet the established goal standards for activities performed
on accounts.
Meet established attendance requirements as outlined by the
company attendance policy and department requirements.
Comply with Risk Management requests and adjustments.
Review deceased patient accounts to verify balances and
make the necessary adjustments. Coordinate with the
probate recovery vendor as needed.
Respond to Attorney request and Subpoenas timely
according to HIPAA guidelines and company policy.
Coordinate with billing record vendor to comply with the
request.
Review bankruptcy related account balances and make the
necessary timely adjustments.
Process Financial Hardship applications to an approved,
denied or incomplete status and apply the necessary
adjustments. This include reviewing income documents and
credit bureau information
Facilitate patient billing inquires, disputes, and request to a
resolution. Communicate key issues to other department
management personnel as needed. Send timely follow-up
communication to ensure the necessary actions are
completed
Review and interpret electronic remits and EOB's to verify the
account balances are correct. This includes making
appropriate insurance adjustment corrections and
researching denial reasons.
Review and interpret visit and procedure chart notes to
address billing disputes and inquiries regarding ICD-10 and CPT Coding data elements to facilitate collections
Qualifications:
Up to 2 years Physician and/or hospital medical billing, including follow-up Preferred
Up to 2 years Customer service Preferred
Up to 1 year Microsoft Office (Outlook, Word, Excel) Preferred
Up to 1 year Written Communication Preferred
Up to 1 year Epic Medical Billing software preferred
Education
High School Diploma or GED equivalent - required
Additional Duties Additional duties as assigned may vary.
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
Responsible for providing timely responses for the Single Billing Office (SBO) Customer Service Department; which
includes but is not limited to written and verbal billing account inquiries, researching and resolving disputes, managing the Financial Hardship program, comply with Risk Management requests, resolve patient Bankruptcy and Probate accounts.
Responsible for coordination with vendor to comply with subpoenas and attorney requests for billing records .. Assist in
answering Customer Service ACD calls and responding to Epic MyChart billing inquires as needed.
Responsibilities:
Demonstrate the ability to prioritize daily responsibilities to
comply with follow-up timeframes.
Research and respond to written physician and hospital
account inquires and requests via the EPIC MyChart portal.
Assist with answering inbound calls from patients, attorneys,
insurance companies, clinic staff, and outside medical
facilities as needed, abiding by the established answer rate
standards when needed
Meet the established goal standards for activities performed
on accounts.
Meet established attendance requirements as outlined by the
company attendance policy and department requirements.
Comply with Risk Management requests and adjustments.
Review deceased patient accounts to verify balances and
make the necessary adjustments. Coordinate with the
probate recovery vendor as needed.
Respond to Attorney request and Subpoenas timely
according to HIPAA guidelines and company policy.
Coordinate with billing record vendor to comply with the
request.
Review bankruptcy related account balances and make the
necessary timely adjustments.
Process Financial Hardship applications to an approved,
denied or incomplete status and apply the necessary
adjustments. This include reviewing income documents and
credit bureau information
Facilitate patient billing inquires, disputes, and request to a
resolution. Communicate key issues to other department
management personnel as needed. Send timely follow-up
communication to ensure the necessary actions are
completed
Review and interpret electronic remits and EOB's to verify the
account balances are correct. This includes making
appropriate insurance adjustment corrections and
researching denial reasons.
Review and interpret visit and procedure chart notes to
address billing disputes and inquiries regarding ICD-10 and CPT Coding data elements to facilitate collections
Qualifications:
Up to 2 years Physician and/or hospital medical billing, including follow-up Preferred
Up to 2 years Customer service Preferred
Up to 1 year Microsoft Office (Outlook, Word, Excel) Preferred
Up to 1 year Written Communication Preferred
Up to 1 year Epic Medical Billing software preferred
Education
High School Diploma or GED equivalent - required
Additional Duties Additional duties as assigned may vary.
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE