What are the responsibilities and job description for the Patient Access Representative | Full-Time | Days position at UF Health?
Overview
Provides financial counseling to inpatients, their guarantors, and selected outpatient groups by collecting and analyzing socioeconomic and insurance information, establishing or verifying medical record numbers, completing patient registration and financial screening, verifying third-party coverage, obtaining precertification's for multiple billing entities, collecting deposits and co-pays, facilitating credit applications and sponsorship referrals, securing required documentation and signatures, coordinating financial matters with internal and external departments, and referring non-financial patient concerns to the appropriate department or agency as needed.
Qualifications
Minimum Education and Experience Requirements
Provides financial counseling to inpatients, their guarantors, and selected outpatient groups by collecting and analyzing socioeconomic and insurance information, establishing or verifying medical record numbers, completing patient registration and financial screening, verifying third-party coverage, obtaining precertification's for multiple billing entities, collecting deposits and co-pays, facilitating credit applications and sponsorship referrals, securing required documentation and signatures, coordinating financial matters with internal and external departments, and referring non-financial patient concerns to the appropriate department or agency as needed.
Qualifications
Minimum Education and Experience Requirements
- High school diploma or equivalent required; college degree or related coursework preferred
- Minimum of three (3) years of experience in a business office required
- Experience with a healthcare provider, healthcare-related business, or related industry (e.g., insurance) with emphasis on third-party payer requirements required
- Shands-specific experience related to patient demographics, Admissions Financial Arrangements, billing and collections, patient records processing, or similar functions with direct public contact may be substituted for required experience
- Working knowledge of medical and insurance industry terminology required
- Demonstrated ability to manage multiple tasks simultaneously, adapt to changing priorities, and make timely, accurate judgment decisions
- Ability to communicate effectively with healthcare professionals and work independently with minimal supervision
- Proficiency in computer applications and the ability to work across multiple computer systems
- Exceptional verbal, analytical, and written communication skills
- Must be adaptable, tactful, and able to work well under pressure
- Understanding of the importance of a “first impression” role, including appropriate dress, attitude, and professionalism
- None provided
- CPAT preferred