What are the responsibilities and job description for the MA / Customer Service Rep | UF Health Family Medicine - Crossroads | Days | Full-Time position at UF Health?
Summary:
Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated
to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision
and responsibility of a licensed physician and Office Manager or Team Lead.
Responsibilities
Responsibilities:
- Receives and directs messages, (electronic, in person and
telephone calls) to the appropriate personnel. Makes contacts
to other departments, physicians, patients and other outside
organizations as necessary for the departmental/practice
operations.
- Provides excellent customer service for
patients/families/representatives and other members of the
treatment team.
- Maintains patient scheduling functions, and sets patient
appointments through established guidelines.
- Interviews and completes the registration process for patients
utilizing the specific service.
- Keys patient dispositions, diagnostic codes, patient orders,
charges and payments as defined in the electronic medical
record.
- Performs cashiering functions as it relates to co-payments or
other patient payments/collections. May perform routine
clerical duties for the department.
- Perform venipuncture and administer routine, non-controlled
medications.
- Administer medication as directed by and under the direct
supervision of licensed physician.
- Collect routine laboratory specimens as directed by the
provider.
- Perform basic laboratory procedures including aseptic
procedures and taking patient's vital signs.
- Travel Required -up to 25%
Qualifications
Qualifications:
- Experience Requirements:
- 1 year - Medical assistant - Required
- 2 years - Two to four years clerical/customer service experience, ideally in a health care related industry - Preferred
- 1 year - One-year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material - Preferred
- Education:
- High School Diploma - required
- Certification/Licensure
- Certified Medical Assistant (CMA) required or within 6 months
- Basic Life Support (BLS) required - at time of hire
- Medical Terminology Certificate - preferred - at time of hire
** Additional Details **: A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
- Additional Duties:
- All other duties as assigned
UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.