What are the responsibilities and job description for the Appointment Scheduler position at Uderm?
Susong Dermatology is looking for an Appointment Scheduler to join our Call Center team. The ideal candidate has excellent phone and communication skills, a pleasant demeanor, is highly organized, has excellent attention to detail, and is able to multi-task.
Responsibilities
- Answering the phone and directing calls
- Scheduling patient appointments and assisting patients with existing appointments
- Rescheduling patient appointments
- Managing the provider's schedules
- Communicating with patients regarding instructions
- Obtaining patient demographic and insurance information
- Handling email communications and appointment requests from patients
- Maintaining monthly call log
Qualifications
- Prior appointment scheduling or customer service experience in a health care setting is preferred.
- Must have basic computer skills, electronic health record or electronic scheduling experience preferred
- Must have a professional phone voice and pleasant demeanor
We are looking forward to reading your application.