What are the responsibilities and job description for the Customer Service Representative position at UCS Inc.?
Description
Company Information:
Since our inception back in 1967, UCS has never wavered from its primary mission: to provide innovative products that feature superb design, exceptional engineering, superior materials, precision hand craftsmanship, and rigorous quality control. We constantly strive to offer the safest, most durable, and best performing “Made in the USA” equipment in the market. Our products enhance facilities and improve the competitive experience for athletes, coaches, and spectators alike. Visit us at www.ucsspirit.com
UCS is actively seeking a highly motivated Customer Service Representative
THE ROLE
The Customer Service Representative (CSR) will serve as the first point of contact for UCS customers and Sales team, ensuring a positive experience through professional communication, accurate order processing, and timely resolution of inquiries. This role is critical to upholding UCS’s reputation for exceptional service and reliability in the athletic equipment industry.
Knowledge, Skills, Abilities
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
Qualifications Preferred
UCS INC offers competitive compensation & benefits packages. The company offers health, dental, and vision benefits as well as a 401k with matching and PTO.
UCS INC is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
UCS INC does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Company Information:
Since our inception back in 1967, UCS has never wavered from its primary mission: to provide innovative products that feature superb design, exceptional engineering, superior materials, precision hand craftsmanship, and rigorous quality control. We constantly strive to offer the safest, most durable, and best performing “Made in the USA” equipment in the market. Our products enhance facilities and improve the competitive experience for athletes, coaches, and spectators alike. Visit us at www.ucsspirit.com
UCS is actively seeking a highly motivated Customer Service Representative
THE ROLE
The Customer Service Representative (CSR) will serve as the first point of contact for UCS customers and Sales team, ensuring a positive experience through professional communication, accurate order processing, and timely resolution of inquiries. This role is critical to upholding UCS’s reputation for exceptional service and reliability in the athletic equipment industry.
Knowledge, Skills, Abilities
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
- Process orders, returns, and RMAs (Return Merchandise Authorizations) in accordance with company policies.
- Provide product information, specifications, and guidance to customers, coaches, schools, and distributors.
- Collaborate with Sales, Production, and Logistics teams to ensure accurate order fulfillment and on-time delivery.
- Document and escalate customer feedback, complaints, or service issues as appropriate.
- Maintain detailed and accurate customer records in the company ERP system.
- Support Sales teams with ad hoc support.
- Assist in preparing shipping documents and coordinating with Logistics when needed.
- Contribute to continuous improvement of customer service processes.
Qualifications Preferred
- Bachelor’s degree or higher.
- 2 years of customer-facing experience.
- Data analytics skill set. Power BI experience preferred.
- Proficiency with Microsoft Office Suite and ERP/CRM systems.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Customer Focus: Dedicated to meeting the needs of internal and external customers.
- Problem Solving: Uses sound judgment to address issues quickly and effectively.
- Collaboration: Works well with cross-functional teams.
- Adaptability: Comfortable shifting between tasks and managing competing priorities.
- Professionalism: Represents UCS with integrity, courtesy, and reliability.
UCS INC offers competitive compensation & benefits packages. The company offers health, dental, and vision benefits as well as a 401k with matching and PTO.
UCS INC is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
UCS INC does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
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