Coding Supervisor (Flexible-Hybrid)

Under the direction of the Physician Billing Office (PBO) Coding Director, the Coding Department Supervisor oversees the daily operations of a team of certified coding professionals. This position is responsible for ensuring coding quality, productivity, compliance, and workflow standards are met while supporting staff development and operational effectiveness. The supervisor serves as a resource for coding guidance, system operations, regulatory compliance, and process improvement initiatives that support accurate and timely coding services.

Key Responsibilities

• Supervise and support a team of certified coding staff, including training, scheduling, coaching, and performance management.
• Monitor coding productivity, quality, turnaround times, and work queue volumes to ensure departmental goals are achieved.
• Oversee daily coding operations and assign work based on operational priorities and staffing needs.
• Serve as a resource for coding staff, physicians, and clinical departments regarding coding questions and documentation requirements.
• Conduct coding audits and quality reviews to ensure compliance with coding guidelines, billing regulations, and organizational policies.
• Identify coding trends and performance issues and provide training and corrective action as needed.
• Ensure compliance with HIPAA, federal regulations, payer requirements, and coding standards.
• Develop and maintain coding procedures, training materials, and departmental resources.
• Collaborate with leadership and cross-functional teams to improve workflows, resolve operational issues, and support process improvement initiatives.

Qualifications:

All items listed below are required:

• CPC (Certified Professional Coder – AAPC)
• Bachelor’s degree in Health Information Management, healthcare administration, or related field, or equivalent experience
• Five or more years of medical coding or health information management experience
• Three or more years of supervisory experience in a healthcare or coding environment
• Demonstrated knowledge of ICD-10, CPT, and HCPCS coding systems and guidelines
• Demonstrated understanding of CMS, payer, and regulatory requirements for physician billing
• Working knowledge of health information management operations in a clinical or hospital setting
• Familiarity with HIPAA regulations and patient data privacy requirements
• Experience with electronic health record systems (e.g., CareConnect/Epic)
• Ability to analyze coding data, trends, and performance metrics using tools such as Excel or reporting systems
• Strong interpersonal skills to collaborate with clinical, operational, and administrative teams
• Proven ability to manage competing priorities and meet established deadlines
• Effective written and verbal communication skills for training and operational guidance
• Experience supporting audit processes and compliance programs
• Ability to provide leadership and training

Preferred:

• CPMA (Certified Professional Medical Auditor), CHC (Certified in Healthcare Compliance), HCC (Risk Adjustment Coding Certification) or Specialty Certification
• Familiarity with revenue cycle processes and billing operations

Note: Skills are subject to test.