Assistant Director of Patient Business Services

UCLA Health is seeking an Assistant Director of Patient Business Services to oversee hospital billing operations across commercial and government payers, including Medicare follow-up. Reporting to the PBS Director, this role is responsible for ensuring accurate and timely claims submission, regulatory compliance, and optimization of revenue cycle performance across the health system.

This position leads Managers, Supervisors, and billing teams while driving operational improvements that strengthen financial outcomes. The Assistant Director partners with clinical, operational, finance, contracting, IT, and revenue cycle leaders to remove barriers, improve workflows, and ensure high-quality billing performance aligned with organizational goals.

In this role, you will:

• Manage end-to-end billing operations for inpatient, outpatient, and emergency services, ensuring accurate and timely submission of claims to Medicare, Medi-Cal, commercial, and managed care payers
• Direct daily oversight of Medicare billing workflows, account resolution activities, and payer-specific requirements to maximize clean claim rates and reimbursement
• Ensure compliance with CMS, HIPAA, federal and state regulations, coverage determinations, and coding guidelines while maintaining audit readiness and reducing compliance risk
• Monitor key performance indicators including days in accounts receivable, discharged not final billed volume, denial trends, clean claim rates, and claim resolution times to drive measurable improvements
• Implement workflow optimization initiatives, automation strategies, and technology enhancements that improve operational efficiency and financial performance
• Recruit, develop, and mentor supervisors and staff while fostering accountability, performance management, and succession planning
• Partner cross-functionally with clinical departments, IT, Finance, Managed Care, and Revenue Cycle leadership to address operational barriers and standardize processes
• Coordinate with external vendors, consultants, and payer representatives to resolve billing issues and support system-wide revenue cycle initiatives

Salary Range: $119,700 – $272,700 annually