Front Desk Coordinator - 137615

The UCSD Health Center for Bleeding and Clotting Disorders is a federally funded and designated center to care for patients with inherited bleeding and thrombotic disorders. The program serves the greater San Diego area and provides comprehensive medical care that includes physical therapy and social work services. The program comprises various components that include clinical care, community outreach, clinical and translational research and a federally supported 340b clotting factor dispensing program.

The Front Desk Coordinator is the front-facing representative of our clinic in person and on the phone. Provides high-quality patient care and support to the center. Serves as a key resource for the coordination, administration, organization, and patient care of the center. Responsible for other administrative duties as assigned, including patient scheduling coordination, answering phone calls, cash drawer maintenance, and coordination of office operations. Responsible for patient registration, referrals, insurance authorizations, prior authorization processing, patient adherence and enrollment to stated funded programs. Other duties assigned as needed.

• Three (3) years previous related experience as a front desk coordinator responsible for check in/check out and scheduling of patients along with other administrative duties.

• Demonstrated knowledge of third party payors including federal, state, and private health plans.

• Demonstrated computer skills and be able to work between multiple systems during calls.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone. Be able to maintain strict confidentiality. Have excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Be a self-starter who is independent, accountable, open to new ideas, creative, and flexible.

• Demonstrated ability to work in a large, complex organization. Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• Highly preferred bilingual Spanish.
• Healthcare experience.
• Experience using EPIC Cadence.
• Experience using FinancialLink, TravelLink, and BLINK.
• Knowledge of medical/scientific terminology.
• Knowledge of UC policies and procedures regarding pre- and postaward, purchasing, pay authorization, travel, and entertainment expensereimbursement.

• Employment is subject to a criminal background check and pre-employment physical.