Repair Tech / Sales Associate

Job Summary
We are seeking a dynamic and detail-oriented Repair Tech / Sales Associate to join our team! In this role, you will be the frontline expert in diagnosing, repairing, and maintaining a wide range of electronic devices, including smartphones, tablets, laptops, and other mobile devices. You will also engage with customers to provide exceptional sales support, helping them find the right solutions for their tech needs. This position offers an exciting opportunity to combine technical skills with customer service excellence in a fast-paced environment. Your enthusiasm and technical expertise will drive our mission to deliver top-tier device repairs and outstanding retail experiences.

Responsibilities

• Diagnose and repair various electronic devices such as smartphones, tablets, laptops, and desktop computers using hand tools and specialized equipment.
• Perform troubleshooting of software issues across multiple operating systems including Android, iOS, macOS, and Windows.
• Conduct hardware repairs involving soldering, component replacement, and circuit analysis using schematics and technical manuals.
• Utilize analysis skills to identify root causes of device malfunctions and implement effective solutions efficiently.
• Provide technical support to customers both in-store and in the field, explaining repair processes and offering maintenance advice.
• Assist customers with retail sales by demonstrating product features, answering questions about mobile devices and accessories, and guiding purchase decisions.
• Maintain detailed documentation of repairs performed, parts used, and troubleshooting steps taken to ensure quality control.

Requirements

• Proven experience repairing electronic devices with knowledge of computer hardware components and operating systems.
• Proficiency with Android, iOS, macOS, Windows platforms, and mobile device troubleshooting.
• Strong soldering skills combined with familiarity with schematics for circuit analysis and repairs.
• Ability to use hand tools effectively for delicate equipment repair tasks.
• Excellent analysis skills to diagnose issues quickly and accurately.
• Experience providing technical support in a field service or retail environment is preferred.
• Knowledge of software troubleshooting techniques across various operating systems.
• Strong communication skills to explain technical concepts clearly to customers.
• Ability to work independently or as part of a team in a fast-paced setting while maintaining attention to detail. Join us if you’re passionate about technology repair and customer service! This role offers a chance to develop your technical expertise while helping customers stay connected through reliable device performance. We’re committed to supporting your growth as you troubleshoot complex issues and deliver exceptional service every day!

Pay: $14.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $14 - $17