What are the responsibilities and job description for the Customer Experience & Sales Specialist position at uBreakiFix?
Customer Experience & Sales Specialist
uBreakiFix by Asurion
Milford, MA
About the Role
uBreakiFix by Asurion is hiring a Customer Experience & Sales Specialist for our Milford location.
This is a sales-focused front-of-house role with uncapped commission opportunities. Strong candidates are motivated by customer interaction, sales performance, membership conversion, accessory attachment, and follow-up.
You will be the first point of contact for customers, helping them understand repair options, pricing, timelines, warranties, protection plans, accessories, and next steps. This role requires strong communication, attention to detail, and the ability to keep customers and technicians aligned throughout the repair process.
This position also includes structured technical training. You are not expected to be a repair technician on day one, but you are expected to build technical understanding over time so you can better support customers, communicate with technicians, and grow within the company.
What You’ll Be Doing
Your primary focus will be customer service, sales, and front-of-house operations.
Responsibilities include:
- Greeting customers and creating a professional first impression
- Checking in devices and documenting accurate customer/device information
- Explaining repair options, pricing, timelines, warranties, and protection plans
- Presenting membership options, accessories, and add-on services confidently
- Processing transactions, work orders, quotes, and pickups accurately
- Communicating clearly with technicians about customer concerns and repair expectations
- Keeping customers updated throughout the repair process
- Supporting revenue growth through strong customer conversations and follow-up
- Maintaining front-of-house cleanliness, organization, and daily readiness
- Following company procedures for documentation, pricing, parts, inventory, and customer communication
- Participating in technical training to build repair and diagnostic knowledge
Compensation & Growth
This position offers competitive hourly pay plus uncapped commission opportunities.
High performers can increase their total earnings through strong sales performance, membership conversion, accessory attachment, customer satisfaction, and operational accuracy.
Growth opportunities may include advancement into management, technical repair roles, hybrid responsibilities, or other leadership opportunities based on performance, reliability, and training progress.
What We’re Looking For
We are looking for someone who is confident with customers, motivated by sales, and able to work in a fast-paced repair environment.
Ideal candidates will have:
- Strong communication and customer service skills
- A sales-focused mindset
- Confidence explaining pricing, value, warranties, and protection options
- Ability to stay organized while managing multiple customers and repairs
- Willingness to learn basic technical repair concepts
- Reliability with attendance, punctuality, and schedule expectations
- Attention to detail with documentation, work orders, and customer information
- Ability to work well with technicians and other store team members
- Professionalism under pressure
- Interest in long-term growth within the company
Ability to Commute
This position is based out of our Milford, MA location.
Candidates must be able to reliably commute to Milford, MA. Candidates may also be asked to support nearby West District locations as needed, including:
- Milford, MA
- Natick, MA
- Northborough, MA
- Hudson, MA
Pay: From $18.00 per hour
Application Question(s):
- Are you able to pass a drug screening and background check?
Work Location: In person
Benefits:
Job Training, Employee DiscountsSalary : $18