Device Repair Technician

At UBREAKIFIX we’re the master menders, the resurrectors of tech, the purveyors of device devastation. We’re the individuals at the other end of the counter assuring customers that we can fix it all and the ones behind the magic curtain making sure that every customer has a working device and an amazing experience.

Our goal is to find an individual that is willing to learn the wonderful trade of technology repair. The only real requirement is that you love to help other people! Our job is about fixing technology, yes, but the real goal is to aid those in need… to save the baby pictures off of a water damaged phone, to get the entrepreneur back in business after she breaks her tablet, to help grandma download security software to prevent those pesky viruses. But most of all we are looking for individuals that want to grow and help us grow our ever-expanding team!

Dare to explore your techie side with us!

Tasks and Responsibilities:

• Diagnose, troubleshoot and create repair plans for devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices in-store
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the store
• Offer and explain our warranty product to all customers (commission rewards for sales)

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M/F/D/V

[To clarify on the commission that is mentioned in the job listing: it is in addition to the base pay and comes from selling a warranty product.]

Job Type: Full-time

Pay: From $15.00 per hour

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Tips

Application Question(s):

• Can you work weekends?
• Can you work 5 days per week?
• This job is Full-Time, can you work 40 hours per week?
• Do you have any previous tech repair experience? Explain.

Experience:

• Personal Electronics Repair Technicians: 1 year (Required)
• Sales: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Benefits:

Salary : $15