Customer Service Representative/Repair Technician

Who We Are:

ubreakifix has been around since 2009 and we are the proud leaders of the retail tech repair business. We are master menders of device devastation and tech solution champions. ubreakifix has provided repairs and device protection to millions across the US and Canada.

We are always eager to add additional members to our team, good people with positive attitudes is really all we look for. If you don't meet one or more of the criteria below but you are excited about the opportunity and think it's a good fit, feel free to apply still, we would love to meet you!

Essential Duties and Responsibilities:

· Troubleshooting and repairing electronic devices

· Learn and apply the strategies to sell protection products; get bonuses

· Providing excellent service and technical/repair support

· Expand your knowledge of ubreakifix’s products and culture

· Deliver world class customer service

· Represent ubreakifix with integrity

· Be responsible for inventory management

· Picking, packing, shipping, receiving, and handing off packages as a part of inventory

· Self-manage and set priorities while multi-tasking in a fast-paced environment

· Maintain a cool and clean work environment

· Succeed as a team

Here’s what we need:

· A passion for solving problems and delivering solutions

· A love for people and devices

· One or more years of customer service/retail sales experience preferred

· A willingness to learn and leverage sales resources

· Reliable and flexible when it comes to dealing with difficult situations

· The ability to quickly adapt and overcome problem scenarios

· Six months experience with product service support or electronics troubleshooting (not necessary but super helpful)

· Knowledge of mobile devices and operating systems

· High School diploma or equivalent preferred

· Willing to pass a background check including Criminal and Drug Test

· Written communication skills

· Strong teamwork and collaboration skills

The physical demands described hereafter are representative of those that must be met by an employee to successfully perform the essential functions of this job:

· Bending, sitting, lifting, and standing based on the need of the business, up to 75 lbs. Standing and/or sitting for extended periods.

· Specific vision abilities that may be required by this job including close vision, color vision, depth perception and ability to read small text.

· Vocal communications are required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients.

· Hearing is required to perceive information at normal spoken word levels

· Exposure to dust, noise, chemicals, and such matters as demands for overtime or shift work. We handle various materials including cardboard, various metals, batteries, and plastic.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Ability to Commute:

• Atlanta, GA 30339 (Required)

Ability to Relocate:

• Atlanta, GA 30339: Relocate before starting work (Preferred)

Work Location: In person

Salary : $14 - $16