Device Care Expert (Tech Repair & Services)

Electronics Technician / Sales & Service Specialist

Hourly Commission Pay Structure

Job Overview

We are seeking a skilled and motivated Electronics Technician / Sales & Service Specialist to join our team. This role combines hands-on device repair with sales execution, customer service, and inventory management.

Technicians are responsible not only for repairing devices but also for driving revenue through accessory sales, warranty programs, and service add-ons that improve the customer experience.

This position offers hourly base pay plus commission incentives tied to individual performance metrics.

Compensation Structure

Base Pay (Hourly):
$15 – $18 per hour (based on experience & certifications)

Raise Review Every 2 months

Commission & Bonus Opportunities Include:

• Accessory sales (cases, screen protectors, chargers, etc.)
• Warranty / Protection Plan enrollments
• Service add-ons:
• Device cleanings
• Data transfers
• Device setups
• Software services
• Non-repair revenue performance
• Store sales incentive programs (SPIFs / contests)

Top performers have the ability to significantly increase weekly earnings through commission and bonus payouts.

Key ResponsibilitiesTechnical Repairs

• Repair phones, tablets, computers, gaming consoles, and other electronics
• Diagnose and troubleshoot hardware and low-voltage issues
• Perform part replacements and system repairs
• Utilize diagnostic tools and hand equipment
• Maintain repair quality and turnaround standards
• Complete field service repairs when assigned (company vehicle provided)

Sales & Revenue Generation

• Promote and sell phone accessories
• Educate customers on warranty/protection programs
• Recommend and perform additional services:
• Cleanings
• Data transfers
• Device setups
• Software support
• Identify upsell opportunities that improve device performance
• Meet or exceed individual sales metrics and attach-rate goals

Customer Experience

• Provide technical support and answer customer questions
• Deliver excellent service from check-in to device pickup
• Clearly communicate repair timelines and service options

Inventory & Store Operations

• Count and manage inventory and repair parts
• Maintain inventory accuracy in POS systems
• Restock accessories and supplies
• Assist with receiving and product organization
• Reduce shrink through proper inventory handling

Performance Metrics

Technicians are measured on:

• Accessory attach rate
• Warranty conversions
• Service add-on revenue
• Non-repair revenue performance
• Repair quality & turnaround time
• Customer reviews & satisfaction
• Inventory accuracy

Performance directly impacts commission and advancement opportunities.

Required Skills & Qualifications

• Experience repairing smartphones, tablets, laptops, or consoles
• Strong troubleshooting and diagnostic ability
• Experience with ohmmeters and voltmeters preferred
• Knowledge of low-voltage electronics
• Ability to use hand tools effectively
• Sales or retail experience preferred
• Inventory handling experience a plus
• Valid driver’s license (for field repairs)
• Strong communication and customer service skills

Why Join Our Team

• Hourly pay uncapped commission potential
• Paid training & certification support
• Career growth into Lead Tech or Management
• Performance bonuses & sales incentives
• Hands-on technical experience daily

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement

Experience:

• Sales: 1 year (Preferred)
• Inventory control: 1 year (Preferred)
• Computer hardware: 1 year (Preferred)
• Hand tools: 1 year (Required)

Ability to Commute:

• Springfield, OH 45504 (Preferred)

Work Location: In person

Benefits:

Salary : $15 - $18