Information Technology Support Specialist

Company Description UBMD Internal Medicine (UBMDIM) is an academic medical practice affiliated with the Jacobs School of Medicine and Biomedical Sciences at the University at Buffalo. The practice includes 135 primary and specialty care physicians and 187 staff members across 16 hospital and outpatient clinic locations, making Internal Medicine the largest practice plan within the UBMD Physicians’ Group. UBMDIM physicians provide patient care, teach future healthcare professionals, and conduct research to discover new treatments. Team members contribute to advances in healthcare for the Buffalo-Niagara Falls region while supporting a mission grounded in clinical excellence, education, and innovation.

Role Description The Information Technology Support Specialist is a full-time, on-site role based in the Buffalo-Niagara Falls Area. This position provides front-line technical support for clinicians and staff, including diagnosing and resolving hardware and software issues for desktop computers and related devices. Daily responsibilities include responding to help desk tickets, troubleshooting network connectivity, installing and configuring applications, and assisting with user account and access management. The specialist also helps maintain IT documentation, coordinates with vendors or central IT teams when needed, and supports technology used in clinics and hospital locations to ensure minimal downtime and reliable access to critical systems.

Qualifications

1. Candidates should possess strong Technical Support and Help Desk Support skills, including experience supporting end users in a healthcare or professional environment.

2. Candidates should possess Troubleshooting and Desktop Computers skills, with the ability to diagnose and resolve hardware, software, and peripheral issues efficiently.

3. Candidates should possess foundational Information Technology skills, including familiarity with operating systems, basic networking concepts, and common productivity applications.

4. Relevant skills such as clear communication with non-technical users, customer-service orientation, and the ability to prioritize multiple requests in a fast-paced setting.

5. Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience; healthcare IT experience and industry certifications (e.g., CompTIA A , Network ) are beneficial. Understanding of Malware, Spyware and other virus controls.

6. Expert knowledge of Microsoft Office Suite 2007 to present.

7. Excellent communication skills, understanding of remote desktop access and comfort in demonstrating techniques for various software used.

8. Must have a valid NYS driver’s license with ability to travel to various sites.

Benefits:

1. 401(k)

2. 401(k) matching

3. Dental insurance

4. Flexible spending account

5. Health insurance

6. Life insurance

7. Paid time off

8. Vision insurance

• Please note that any offer of employment is contingent upon successful background check and drug screen.

About UBMD Internal Medicine

UBMD Internal Medicine (UBMDIM) is an internal medicine practice based on the ongoing pursuit of academic medical knowledge and treatment. We are affiliated with the University at Buffalo’s Department of Medicine, and our team of doctors are made up of 135 physicians who are dedicated to serving our patients with the most innovative and efficient treatment solutions available. Our staff of highly trained professors continues to spread the information that we have uncovered by teaching the next generation of patients and students. We also have a team of researchers who specialize in identifying new treatment options for diseases by investigating the specific causes of medical issues and attempting to target them at the source. From common medical studies for allergies, metabolism, and nutrition to research on immunology, cardiology, and much more, our treatments and academic pursuits represent the full spectrum of internal medicine.