What are the responsibilities and job description for the Information Technology Field Technician position at West Herr Automotive Group?
Company Description West Herr is New York State’s largest automotive group, with 40 locations and over 3,000 team members across Buffalo, Rochester, and Syracuse. The organization is locally owned and operated, with a strong focus on customer and employee satisfaction. West Herr has received numerous awards, including Business First’s “Best Places to Work in Buffalo” every year since 2004, and is consistently ranked among the top dealers in the nation for sales volume. The company values honesty, integrity, and teamwork in all aspects of its operations and is committed to providing a supportive work environment. Candidates can learn more and explore opportunities at www.westherrjobs.com.
Role Description This full-time Information Technology Field Technician role is an on-site position based in Buffalo, NY. The technician will provide hands-on technical support for desktop computers, laptops, and peripherals across dealership locations, including installation, configuration, and routine maintenance. Daily responsibilities include diagnosing and resolving hardware and software issues, performing printer support tasks, and completing computer repair and upgrades as needed. The role also involves responding to service requests, documenting work performed, and collaborating with the IT team to ensure systems are reliable, secure, and aligned with business needs. The technician will interact regularly with team members, offering clear communication and professional customer service during technical support engagements.
Qualifications
Role Description This full-time Information Technology Field Technician role is an on-site position based in Buffalo, NY. The technician will provide hands-on technical support for desktop computers, laptops, and peripherals across dealership locations, including installation, configuration, and routine maintenance. Daily responsibilities include diagnosing and resolving hardware and software issues, performing printer support tasks, and completing computer repair and upgrades as needed. The role also involves responding to service requests, documenting work performed, and collaborating with the IT team to ensure systems are reliable, secure, and aligned with business needs. The technician will interact regularly with team members, offering clear communication and professional customer service during technical support engagements.
Qualifications
- Candidates should possess strong Technical Support skills, including user assistance and issue resolution in a multi-location environment.
- Candidates should possess hands-on experience with Desktop Computers and related hardware, including setup, configuration, and maintenance.
- Candidates should possess Printer Support skills, including installation, network configuration, and troubleshooting of printer issues.
- Candidates should possess solid Troubleshooting and Computer Repair skills, including diagnosing problems and performing component-level fixes or replacements.
- Familiarity with Windows operating systems, basic networking concepts, and common business software applications.
- Strong communication, documentation, and time-management skills, with the ability to prioritize tasks and work independently on-site.
- Ability to travel between local dealership locations as needed and lift or move computer equipment safely.
- Relevant technical certifications (such as CompTIA A or Network ) or equivalent practical experience are beneficial.
- Previous experience in an IT support or field technician role, ideally within a retail or automotive environment, is a plus.