What are the responsibilities and job description for the Oracle Service Cloud Administrator position at Ubertal Inc.?
Job Title: Oracle Service Cloud Administrator
Work Arrangement: Hybrid (Local Candidates Only)
Worksite: Atlanta, GA 30334
Interview Type: Web Cam or In-Person
No. of Openings: 1
Description
Seeking a CRM Administrator / Project Coordinator with strong Oracle Service Cloud experience and the ability to coordinate medium-sized projects. The role involves managing CRM development, integrations, system administration, and supporting cross-functional teams.
General Description
In this dual role, the selected resource will be responsible for enhancing and maintaining the CRM system while coordinating various technical and business projects. The responsibilities include CRM configurations, data integrity management, support for IT projects, Intelligent Advisor development, and project coordination.
Local candidates only.
Job Responsibilities
CRM Administration
- Configure and maintain CRM settings, profiles, workspaces, workflows, templates, surveys, campaigns, and permissions.
- Assist with testing and verification of custom code and vendor releases, patches, and add-ons.
- Collaborate with Contact Center and Business Analysts to propose improvements, enhancements, and customizations.
- Support technical leads and work with technical/functional staff to ensure CRM availability and conduct business continuity testing.
- Oversee data integrity including imports, migrations, integrations, and cleanup.
- Provide application administration, troubleshooting, and support for IT projects and systems.
- Perform code migration, change control, application security, system performance monitoring, and availability checks.
- Develop and maintain Oracle Intelligent Advisor interviews within the Oracle Service Cloud.
Project Coordination
- Coordinate project timelines, deliverables, and resource alignment across multiple teams.
- Maintain project documentation including BRDs, test plans, project plans, test results, and meeting notes.
- Schedule project meetings and ensure timely issue resolution.
Salary : $50 - $55