Uber Health Implementation Manager

What The Candidate Will Do

• Drive comprehensive discovery with partners to understand and align the Uber Health product suite and best practices to customer specific operational workflows
• Manage the technical configuration and activation of client accounts working with external & internal stakeholders to optimize for customer experience and impact
• Develop and deliver comprehensive program-specific resources, including training decks, coordinator overviews, and client-facing communications to ensure program readiness and minimize time to launch.
• Proactively monitor post-launch adoption rates and utilization metrics against initial forecasts, escalating utilization barriers to relevant stakeholders to ensure revenue targets are met.
• Derive qualitative and quantitative insights, leveraging direct customer stories, user feedback and data trends to inform near and long term opportunities to increase client and product impact
• Represent the voice of customer to make informed recommendations to Product, Sales, Marketing, Operations and Support on how to improve the customer experience using Uber Health products
• Achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
  
  

Basic Qualifications

• Bachelor's Degree
• Minimum 6 years of relevant work experience
• B2B Healthcare knowledge and experience
• Project Management, Program Management, or Learning & Development Experience
• Data fluency
  
  

Preferred Qualifications

• Deep experience in healthcare and technology, specifically with health systems, accountable care organizations, or national provider groups
• Demonstrated ability to lead complex B2B implementations, specifically managing cross-functional dependencies across client teams (e.g., Finance, IT, Operations) and internal teams (e.g., Product, Sales, Support).
• Strong use of insights and confidence around data-driven decision making
• Proficiency in tech platform configurations, and willingness to learn technical API integrations to drive customer adoption at scale
• Proven track record of operational excellence, developing strategies and implementing them effectively
• Ability to problem solve, adapt, and grow quickly
• Excellent written & verbal communication and interpersonal skills
• Excellent organization, project management, and time management skills.
• Builder mentality
  
  

For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.